AI Mediated Conversations (AI-MC)

AI-Mediated Conversations (AI-MC) is an automated call routing solution offered by Behavioral Signal Technologies, Inc. According to the vendor, AI-MC aims to enhance customer experiences and improve call outcomes by utilizing emotion AI and voice data analysis to match customers with the best-suited agents based on their specific needs. This product is designed for small to large enterprises across various professions and industries, including call centers, customer service departments, sales and marketing teams, debt collection agencies, financial institutions, and healthcare providers.