Name: AIRe Link
Author: AIRe Link

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Development

Classroom Management

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Risk Management

Enterprise

Accounting

Digital Banking

Nonprofit Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Authorization

Cloud Storage

Configuration Management

Data Collaboration

Fraud Detection

Game Engine

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

LAN Switches

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

SOA Governance

Service Desk Outsourcing

Single Sign-On

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Content Experience

Content Management

Customer Journey Mapping

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Video

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Performance Management

Social Commerce

Sales

Virtualization Security

Security

Agriculture

Banking

Donor Management

Equipment Rental

Rental Property Management

Vertical-Specific

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AIRe Link is a remote visual support solution offered by Konica Minolta Solutions Europe GmbH. It is designed to provide real-time assistance and support to customers by allowing service technicians to connect with them remotely, see what they see, and guide them visually to solve technical issues. According to the vendor, AIRe Link is suitable for companies of all sizes, from small businesses to large enterprises, and can be utilized by various professions and industries, including field service technicians, IT support professionals, manufacturing industries, healthcare professionals, and customer support teams.

## Key Features

**Remote visual support: Connect, see, and solve**: AIRe Link enables service technicians to connect with customers remotely and see what they see, allowing for real-time visual support. According to the vendor, customers can join the remote session without the need to download any app, simply by clicking on the invitation link, providing a seamless and hassle-free experience for both parties involved.

**Developed for fast and high-quality service**: AIRe Link is a specialized tool developed by Konica Minolta based on their experience with their European team of 4,000+ technicians. The vendor claims that AIRe Link is designed to enhance the remote visual support experience beyond the limitations of common communication platforms. Additionally, it is compatible with RealWear smart glasses, enabling technicians to keep their hands free while providing assistance.

**Stay efficient with valuable insights**: According to the vendor, AIRe Link provides real-time data through its dashboard, allowing users to make more informed decisions. The dashboard offers insights such as call statistics, resolved cases, and other valuable metrics. Users can track the number of sessions, average session length, and the percentage of problems solved on the first call, potentially helping them optimize their support processes.

**Protect your team's know-how**: AIRe Link allows users to record and save client communications, preserving valuable knowledge for future reference. The vendor states that the recorded sessions can be used as training resources for junior technicians, helping prevent the loss of knowledge when experienced technicians retire.

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Business

Premium

Corporate

Remote Access

TeamViewer

AIRe Link

Remote Monitoring and Management

Monitoring Tasks

Remote monitoring

Monitoring of network operational activities through the use of remote devices known as monitors or probes

Network device monitoring

Monitor the real-time performance and health of devices on your network

Activity Monitoring

The product's ability to monitor the activity of individual users, devices, or other entities.

Agentless Monitoring

The product’s ability to monitor devices without installing agent software on the device.

Management Tasks

Various tasks required to keep systems running smoothly

Patch Management

Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.

Policy-based automation

Policy-based management is an administrative approach  used to simplify the system management by drafting rules to deal with common situations

Application Performance Management

Application performance management software monitors software to ensure performance and availability

Virtualization monitoring

Allows for monitoring of virtual applications and servers

IT Asset Discovery

Discovery of hardware and software assets on the network

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote access auditing

The product's capability to track and manage remote access sessions. It may also be able to terminate sessions, capture recordings, or generate summary reports.

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AIRe Link

Overview

What is AIRe Link?