Name: Airim
Price: 209 USD
Author: Airim

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Text Editors

Development

Alumni Management

School Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Contract Management

Facility Management

Meeting Management

PDF Editors

Supply Chain Management

Workflow

Enterprise

Accounting

Cryptocurrency Wallets

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Storage

Complex Event Processing

Converged Infrastructure

Custom Software Development Services

Data Masking

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Traffic Analysis (NTA)

NoSQL Databases

Storage Management

Time Series Databases

Unified Communications Monitoring

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Contest Management

Creative Collaboration

Email Deliverability

Email Marketing

Marketing Automation

Product Information Management (PIM)

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

eCommerce Analytics

Sales

Data-Centric Audit Protection (DCAP)

Intrusion Detection

Operational Technology (OT) Security

Security

3D Modeling

Clinical Data Management

Computer-Aided Design (CAD)

Investment Portfolio Management

Municipal

Simulation

Travel Agency

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

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Appfluence

eMeetingsOnline

ReportsNow

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Crowdtap

Document Locator

ColumbiaSoft

Frosmo

Frosmo Ltd

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

According to the vendor, Airim is an AI-powered personalization platform developed by Pi31 Labs. It is designed to assist businesses in delivering hyper-personalized content to their users by leveraging AI technology. By analyzing user behavior, preferred language, demographics, and acquisition channels, Airim's AI engine determines the most relevant content for each individual user. Custom attributes can also be seamlessly added via APIs or imported from CRM or marketing automation software.

## Key Features

According to the vendor, Airim offers the following key features:

**Automatically personalize content for every user**: Airim's AI-powered Personalization Engine enables businesses to autonomously display hyper-personalized content to their users. The AI engine analyzes user behavior, preferred language, demographics, and acquisition channels to determine the most relevant content.

**Embed a dynamic knowledge base, anywhere**: Airim's functionality can be embedded anywhere on a website or app, enhancing the knowledge base with hyper-personalization capabilities. The AI engine works continuously to deliver highly personalized content to visitors, aiming to provide an exceptional customer experience.

**Know your Customers, real-time**: According to the vendor, Airim's AI engine tracks trending keywords and content engagement patterns, offering automated suggestions for improving the knowledge base. Real-time changes can be observed by drilling down the entire data based on preferred variables.

**Works out of the box with your favorite tech stack**: Airim seamlessly integrates with popular knowledge base tools such as Zendesk, Intercom, Drift, and Freshdesk, facilitating the easy import of FAQs. Data can be effortlessly flowed into CRM, CDP, ticketing, or analytics tools using one-click APIs, webhooks, or Zapier.

**Embed personalization in your user experience**: According to the vendor, Airim intelligently ranks FAQs within product, pricing, or help pages, allowing users to quickly find the information they seek. Relevant suggestions are provided instantly to engage customers in the web experience. Airim's NLP enables users to type and search queries in natural language, obtaining results without leaving the current page.

**Sync your Zendesk knowledge base articles with Airim Content Manager**: According to the vendor, Airim allows the launch of the Zendesk Chat window when users click "Live Chat" on the Airim widget. Additionally, it can create a Zendesk support ticket when a user submits a form via Airim.

**Sync your Freshdesk knowledge base articles with Airim Content Manager**: According to the vendor, Airim enables the launch of Freshchat when users click "Live Chat" on the Airim widget. It can also create a Freshdesk support ticket when a user submits a form via Airim.

**Sync your Educate articles with Airim Content Manager**: According to the vendor, Airim allows the launch of the Intercom or Operator chat window when users click "Live Chat" on the Airim widget. It can create a new contact on Intercom when a user submits a form via Airim (Coming soon).

**Launch Tawk chat window when users click "Live Chat" on Airim widget**: According to the vendor, Airim enables the launch of a Tawk chat window when users click "Live Chat" on the Airim widget. It can also create a support ticket when a user submits a form via Airim.

**Sync Knowledge articles with Airim Content Manager**: According to the vendor, Airim allows the launch of the Crisp chat window when users click "Live Chat" on the Airim widget.

Basic

Customer.io is a customer engagement platform that enables marketers to build sophisticated automated messaging campaigns. With access to real-time behavioral data, users can create personalized and relevant messages to engage and retain customers. This includes sending emails, push notifications, SMS, in-app messages, and more through a visual building experience. Built for scale, Customer.io boasts users among over 5,300 companies, sending over 17 billion messages per year.

Customer.io

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Programmable Messaging

Programmable Voice

Twilio SendGrid Marketing Campaigns

Programmable Video

Twilio SendGrid Email API

Twilio Flex (Contact Center)

Twilio Conversations

Twilio Authy

Programmable Wireless

WhatsApp Business API

Elastic SIP Trunking

Twilio

Airim

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Airim

Overview

What is Airim?