Absolutely fantastic piece of versatile tech - best on the market
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
We use Akia to create a fully triggered guest journey from booking confitmation, to ID verification & Fraud Protection, to taking the bond and issuing the guest a digital key.
When needed, the team are there to talk to guests via a unified inbox, using AKIA to manage the daily opration and digital guest jorney.
AKIA also handles our post stay EDM flow, offering guests offers and options to book direct based on what info we have on the guest to customise their offers.
Pros
- Fully Customisable
- Great Support
- There always seems to be a way to get what ytou want done
Cons
- Intergrate with PMS payment methods, not only offer their own
- Look at how it can be used better to manage the daily operation
- Communicate between staff members in a SLACK like manner
Likelihood to Recommend
You can customise it to do what you want to do. Put in the work to learn the back and end and build your own guest journey.
You are not limited like other competitors to how the guest flow goes, you build your own.
Support are great in helping with this and always attentive.
AH
Andrew Hewitt
Group Manager in Corporate at Rambla (51-200 employees)
Vetted Review
2 years of experience