Customer Communication Management Software

TrustRadius Top Rated for 2023

Top Rated Products

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EZ Texting

Since 2004, EZ Texting has served over 210K customers for business texting in the U.S. and Canada. Their cloud-based platform includes bulk texting, MMS, delivery reports, reminder campaigns, text polls, keywords, textable numbers, and text-to-landline capability. EZ Texting’s messaging…

All Products

(1-25 of 182)

1
EZ Texting

Since 2004, EZ Texting has served over 210K customers for business texting in the U.S. and Canada. Their cloud-based platform includes bulk texting, MMS, delivery reports, reminder campaigns, text polls, keywords, textable numbers, and text-to-landline capability. EZ Texting’s messaging…

2
Quadient Inspire

Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.

3
Front

Front is a communication hub that helps businesses keep the human touch in every interaction.

Explore recently added products

4
Zoho SalesIQ

Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses…

5
Zendesk Sunshine Conversations

Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.

6
SMS.to

SMS.to is a bulk SMS marketing tool, available via an API that enables developers to add bulk SMS features to Viper, or Whatsapp, etc.

7
OpenText Exstream

OpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.

8
Hyland Content Composer

Content Composer is Hyland’s flagship CCM solution. Content Composer helps organizations increase engagement with external parties by enabling automated, rule-based correspondence for a variety of communication needs ranging from simple to complex, including larger batch processing.…

9
Smart Communications SmartCOMM

Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps…

10
Infobip

Infobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.

11
Glassix

Glassix's unified inbox eliminates the need for multiple tools, streamlining workflow management with AI-powered chatbots to personalized greetings, keep customers engaged in one place.Glassix refines interactions, allowing users to deliver exceptional customer experiences. It removes…

12
Ticker

Communications Platform as a Service that integrate channels as WhatsApp Business API, Messenger, Instagram and more. Ideally for business of customer support, marketing and sales. Companies can automate process to personalize communications with their customers through API o webservices.…

13
Directly

Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer…

14
TrueDialog

TrueDialog is a cloud-based mobile text messaging solution that supports instant, personalized communication between businesses and their customers, from the company of the same name in Austin, Texas.

15
ShoutOUT

ShoutOUT is a business texting tool to send personalized SMS campaigns, with advanced personalization and segmentation features. Users can send: personalized alertspromotionsremindersshort linksmarketing / promotional campaignscustomer feedback collectioncustomer updatesconversational…

16
24sessions, from MessageBird

24sessions is a video customer engagement software solution, now from MessageBird since the April, 2021 acquisition. It supports scheduling, video calling experiences and analytics solution to drive the customer journey. It enables users to create video calls that comply with security…

17
Respond.io

Respond.io is a business messaging platform from the Hong Kong based company of the same name, that connects customers from any channel to every team. As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors…

18
Unblu

Swiss company unblu offers their eponymous live chat tool that features co-browsing, document sharing, and more.

19
WATI.io

WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.

20
Saarthi.ai
0 reviews

A Communication AI Partner for Customer-centric Enterprises. Saarthi.ai offers tools to automate, analyze and adapt enterprise communication for customer-centricity in multiple languages. The company's flagship Communication AI platform Pravid.io streamlines the voice and non-…

21
Macro 4 Columbus
0 reviews

Overview The Columbus suite orchestrates the creation, capture, security, storage and delivery of documents and data, connecting people and processes with the information they need, and providing business intelligence for more informed decision making. Columbus enterprise information…

22
imBee
0 reviews

imBee is a collaborative One Team Inbox that consolidates Instant Messaging channels including WhatsApp, Facebook Messenger, Instagram Direct, WeChat, LINE etc., with tools to optimize communication efficiency and improve customer relationships through conversational engagement. Offering…

23
Omnichat
0 reviews

Omnichat (formerly Easychat) is an omni-channel chat commerce solution provider in Asia Pacific. From Facebook, WhatsApp, Instagram, LINE to the user's own website, Omnichat offers technology and business solutions on social messaging channels.

24
DocuPlayer
0 reviews

DocuPlayer is an Attorney-Client communication tool used to record reviews and explanations of legal documents just as if a client were sitting there. The user can share the private recording with clients, who can watch and replay advice at their convenience. This enables attorneys…

25
SmartSync
0 reviews

SmartSync is a SaaS platform providing virtual rooms and paywalls so users can earn cash and crypto from video calls and virtual events while working from anywhere, with pay per minute billing to accelerate business. It is presented as ideal for consultants, coaches, teachers, doctors,…

Learn More About Customer Communication Management Software

What is Customer Communication Management Software?

Customer Communication Management (CCM) Software centralizes outbound business communications across multiple channels. It automates the creation, delivery, tracking, and recording of customer and partner communications such as correspondence, alerts, marketing messages, account and product updates, statements, and billing notices. These communications can be conducted through SMS, push notifications, web pages, chatbots, mobile apps, social media, email, phone, video, and documents.

CCM software enables collaboration across multiple departments, facilitating coordinated and consistent communication throughout the entire customer journey. The software also allows customers to select their preferred communications channels and helps expedite an organization’s responses to customer inquiries and concerns. Analytics of the recorded communications and interactions provide insights into customer interests and behavior.

It is used in the financial services, insurance, and healthcare industries and supports regulatory compliance with the Health Insurance Portability and Accountability Act (HIPAA) and General Data Protection Regulation (GDPR). The software overlaps with Customer Engagement Platforms and Customer Experience Management Software.

CCM vs CRM vs Contact Center Software

While Customer Relationship Management (CRM) Software is concerned with maintaining and strengthening the relationship between a business and its customers, CCM software informs and engages customers with targeted personalized communications through multiple channels, and Contact Center Software provides the communication channels between a business and its customers. `

Customer Communication Management Software Features

Customer Communication Management Software has many of the following features.

  • Centralized communications
  • Compose, format, and deliver customer communications
  • Support multiple communication channels
  • Authoring, editing, and design templates
  • Segmentation
  • Personalization
  • Customer channel preferences
  • Collaboration
  • Rules and workflow management
  • Review and approval
  • Security, access, and permission controls
  • Data capture of inbound communication
  • Track and record communications
  • Asset management
  • Dashboards
  • Analytics and reporting
  • Regulatory compliance
  • Mobile optimization
  • Integrations with CRM, ERP, Contact Center platforms, and Content Management Systems
  • Cloud-based, on-premises, and hybrid solutions

Customer Communication Management Software Comparison

Consider the following when purchasing Customer Communication Management Software.

Integrations: Evaluate how well your selection will integrate with your current CRM, Contact Center, and Content Management systems. Productive integrations will streamline and optimize the entire customer communication process.

Scale: Ensure that your selection will readily scale to meet your current and future needs.

Cloud: Cloud-based solutions facilitate collaboration and provide anytime, anywhere convenience across multiple devices.

Pricing Information

CCM pricing is based on its features and the number of users supported. Introductory pricing with limited features and users ranges from $19 to $49 a month. Enterprise-scale communications require a price quote. Free trials are available.

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Frequently Asked Questions

What does Customer Communication Management Software do?

Customer Communication Management (CCM) Software provides a single view of customer communications, automating the authoring, personalization, delivery, and tracking of documents and messages across multiple channels. It facilitates customer interactions through the exchange of both real-time and offline communications and allows multiple departments in a business to collaborate and coordinate their customer communications.

What are the benefits of using Customer Communication Management Software?

Customer Communication Management Software efficiently supports consistent, personalized customer communications improving customer satisfaction, promoting loyalty, and increasing retention rates, leading to greater sales and revenue. The software helps accelerate business responses to customer communications while offering customers convenient ways of communicating through preferred channels.

What are the best Customer Communication Management Software products?

These are some of the popular Customer Communication Management Software products.


How much does Customer Communication Management Software cost?

CCM software with basic features and a limited number of users has a price range between $19 and $49 a month. Larger operations will have to obtain a price quote. Free trials are typically offered.