alerti

Alerti is a data intelligence and analytics platform that, according to the vendor, helps businesses manage their brand reputation, monitor competitors, identify key influencers, generate leads, and exceed customer expectations. The platform is said to be suitable for businesses of all sizes. Marketing professionals, social media managers, brand managers, customer service teams, and public relations professionals across various industries are among the target users.

Key Features

Social Listening: According to the vendor, Alerti allows users to monitor and track conversations about their brand, competitors, and industry across various sources such as social networks, review sites, news sites, blogs, forums, and more. Users can create alerts to be notified when negative reviews or mentions are posted about their brand, aiming to prevent potential negative impact.

Analytics: Alerti is said to transform collected data into actionable insights. Users can measure customer satisfaction, analyze trends over time, and leverage Artificial Intelligence (AI) algorithms to detect conversation topics and sentiment around their brand. The vendor claims that users can identify strengths and weaknesses and benchmark against competitors.

Engagement: Alerti enables users to connect social accounts to engage with posts and reviews mentioning their brand. According to the vendor, users can identify and engage with ambassadors, influencers, and detractors online. They can also reply to posts, comments, and reviews directly from the Alerti account.

AI-based Real-Time Search Engine: The vendor states that Alerti's real-time search engine monitors and processes billions of content pieces from the web, including online news sites, blogs, social networks, review sites, and more. The platform utilizes state-of-the-art AI algorithms to transform data into knowledge. It supports 42 languages to understand and analyze conversations in multiple languages and collects content from over 300,000 online news sites worldwide.

Reputation Management: Alerti allows users to monitor and protect their brand's online reputation. The platform centralizes reviews and mentions in one interface for easy access and real-time updates. Users can filter reviews and mentions by source, period, ranking, and sentiment. According to the vendor, Alerti enables users to measure their Reputation Score and track the number of positive and negative reviews posted about their business.

Competitive Monitoring: With Alerti, users can set up alerts to monitor their competitors' online activity. The platform offers tools to analyze competitors' online reputation, benchmark against them, and learn from their successes or failures. Users can also keep track of industry trends to stay updated on what's happening in their industry.

Customer Insights: Alerti leverages AI to help users understand customer expectations and improve their experience. Users can analyze reviews to extract topics of conversation and sentiment. According to the vendor, Alerti allows users to improve customer service by assigning tasks, responding to posts, and tracking progress. The platform provides dynamic dashboards to measure reputation, customer satisfaction, and positive/negative trends.

Social Media Monitoring: Alerti enables users to monitor and analyze conversations on Twitter, Instagram, and Facebook. Users can track hashtags, measure volume and sentiment, and compare various hashtags. The vendor claims that Alerti allows users to measure their own social media performance, engagement, and reach. Additionally, users can identify top fans, followers, and influencers.