A cross channel orchestration and customer engagement solution that enables the user to drive journey-based campaigns based on customer insights. Improve ROI on marketing campaigns with real-time journey analytics and tight control over performance. Automated, algorithmic testing that automatically selects the right message and content for every context. Supported by API-based integrations into existing systems and tools. Natively built for large scale omni-channel campaign execution and automation.

Use Cases:

Engage with personalized email marketing

Launch personalized email marketing campaigns and better engage customers with tailored recommendations and content based on their behavior and transaction history. Easily promote weekly offers, embed a customer’s savings dashboard, distribute personalized newsletters and offer curated bundles that appeal to each individual recipient.

Keep the conversation going with context-driven mobile messages and offers

Orchestrate rich media campaigns for mobile. Trigger in-app notifications, distribute and synchronize digital offers across mobile coupon aggregators and apps. Monitor in-app actions and events, such as a launch, install or uninstall, or add to cart and respond with a real-time message or offer.

Personalized Omnichannel Offers

Personalize web banners, landing pages and offers for each registered customer across different channels, individualized for their real-time context and lifecycle stage. Capture browsing data for unidentified visitors and map to customer profile on log in.

Capture and leverage social interactions for greater engagement

Identify loyal customers from social conversations, listen for sentiment and intent and target them with relevant promotions on social channels.

Personalize every touchpoint with 1:1 direct mail campaigns

Engage customers with personalized direct mail print campaigns for catalogs, newsletters and more that seamlessly connect the online and offline experience.

Algonomy Customer Journey Orchestration

What is Algonomy Customer Journey Orchestration?

Categories & Use Cases