Name: Speech Recognition, Knowledge Graphs, and AI for Intelligent Customer Operations
Uploaded: 2019-04-04T16:09:45.000Z
Duration: 38 min 30 s
Description: Speech Recognition, Knowledge Graphs, and AI for Intelligent Customer Operations

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MarkLogic Server is a multi-model database that has both NoSQL and trusted enterprise data management capabilities. The vendor states it is the most secure multi-model database, and it’s deployable in any environment. They state it is an ideal database to power a data hub.

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Google's Cloud Bigtable is a fully managed, scalable NoSQL database service for large analytical and operational workloads with up to 99.999% availability.

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AllegroGraph

Some cloud platforms offer options for using a database as a service, without physically launching a virtual machine instance for the database. In this configuration, application owners do not have to install and maintain the database on their own. Instead, the database service provider takes responsibility for installing and maintaining the database, and application owners pay according to their usage. For example, Amazon Web Services provides three database services as part of its cloud offering, SimpleDB, a NoSQL key-value store, Amazon Relational Database Service, an SQL-based database service with a MySQL interface, and DynamoDB.

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A Web 3.0 application that organizes social events for friends in the larger San Francisco Bay Area using real data from available web sources. We use a collection of techniques that will be at the heart of the next wave of applications on the web; entity extraction, querying federated databases, efficient spatial reasoning,  temporal reasoning, practical RDFS++ reasoning, reasoning over  preferences, social network analytics, activity planning and  activity recognition.

AllegroGraph Where 2.0 demo

MuleSoft Demo Using AllegroGraph and MarkLogic

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Franz Inc.

Speech Recognition, Knowledge Graphs, and AI for Intelligent Customer Operations

In the typical sales organization the contents of the actual chat or voice conversation between agent and customer is a black hole. In the modern Intelligent Customer Operations center (e.g. N3 Results – www.n3results.com) the interactions between agent and customer are a source of rich information that helps agents to improve the quality of the interaction in real time, creates more sales, and provides far better analytics for management.

This presentation describes a real world Intelligent Customer Operations center that uses graph based technology for taxonomy driven entity extraction, speech recognition, machine learning and predictive analytics to improve quality of conversations, increase sales and improve business visibility.

NoSQL databases are designed to be used across large distrusted systems. They are notably much more scalable and much faster and handling very large data loads than traditional relational databases.

Performance

How fast the database performs under data load

Availability

Availability is the probability that the NoSQL database will be available to preform its function when called upon.

Concurrency

Concurrency is the ability for multiple processes to access or change shared data simultaneously. The greater the number of concurrent user processes that can execute without blocking each other, the greater the concurrency of the database system.

Security

Security features include authentication against external security mechanisms liker LDAP, Windows Active Directory, and authorization or privilege management. Some NoSQL databases also support encryption.

Scalability

NoSQL databases are inherently more stable than relational databases and have built-in support for replication and partitioning of data to support scalability.

Data model flexibility

NoSQL databases do not rely on rely on tables, columns, rows, or schemas to organize and retrieve data,  but use use more flexible data models to accommodate the large volume and variety of data being generated by modern applications.

Deployment model flexibility

Can be deployed on-premise or in the cloud.

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