Altitude Xperience

Altitude Xperience is a unified and complete customer interaction software suite. It enables contact centers to integrate different functionalities and tools to support the customer experience (CX), ensuring that customers reach the right resource from the first contact.

Its advanced features help increase the productivity and efficiency of agents while improving the overall performance of the contact center. It can intelligently manage all omni-channel communications, including voice, voicemail, email, SMS, webchat, social media and video.

Formerly from Altitude Software, it is now supported by Enghouse since the late 2020 acquisition.