Amdocs Digital Brands Suite

The Amdocs Digital Brands Suite is a solution designed to transform business operations in the telecommunications, financial services, and utilities industries. According to the vendor, this suite empowers businesses of all sizes to drive growth, manage customer journeys, and monetize the entire customer lifecycle. With advanced AI capabilities and a range of services, including digital care and commerce, subscription management, event-based monetization, and API monetization, the Amdocs Digital Brands Suite aims to enhance the customer experience and maximize revenue opportunities.

Key Features

Digital care & commerce with mobile & web apps: The Amdocs Digital Brands Suite provides businesses with mobile and web applications for digital care and commerce. These apps aim to facilitate customer support, transactions, and real-time engagement, enhancing the overall customer experience.

Centralized self-serve business catalog: The suite offers a centralized self-serve business catalog, allowing businesses to efficiently manage and maintain their product and service offerings in one place. This catalog streamlines the process of updating, modifying, and adding new offerings, ensuring accuracy and consistency across all customer touchpoints.

Subscription management and real-time 5G charging: The suite includes subscription management capabilities to help businesses effectively manage customer subscriptions. It also supports real-time 5G charging, enabling dynamic and responsive monetization of services. This feature ensures accurate billing and charging, enhancing revenue management and customer satisfaction.

Event-based monetization: The Amdocs Digital Brands Suite offers event-based monetization capabilities, enabling businesses to capitalize on customer interactions or specific triggers to monetize their services. This feature creates opportunities for targeted offers and promotions based on customer behavior, increasing revenue potential.

API monetization: Businesses can monetize their APIs by offering them to external partners and developers through the suite's API monetization capabilities. This feature enables businesses to generate additional revenue streams by leveraging their APIs as valuable assets.

Consumer & business digital care: The suite provides digital care capabilities for both consumers and businesses. It offers self-service options, such as FAQs and knowledge bases, empowering customers to find answers to their queries. Businesses can also provide personalized support and assistance through digital channels, enhancing customer satisfaction and loyalty.

Partner monetization: The Amdocs Digital Brands Suite includes partner monetization capabilities, allowing businesses to collaborate with partners and monetize their joint offerings. This feature expands revenue opportunities by leveraging partnerships and creating value-added services.