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Accounting

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401(k)

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Corporate Learning Management

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AMIGA cloud is a cloud-based sales and field force management solution designed for small to large companies. It caters to various industries, including pharmaceutical representatives, medical representatives, field service professionals, the fast-moving consumer goods (FMCG) industry, and the packaged drinking water distribution industry. According to the vendor, AMIGA cloud aims to streamline operations and enhance productivity in these industries.

## Key Features

**Cloud Based back office and offline mobile application**: According to the vendor, AMIGA offers a cloud-based sales and field force management solution with both back-office and offline mobile application capabilities. This allows users to access and manage their data from anywhere, even without an internet connection.

**Pharma And Life Sciences**: AMIGA provides support for pharmaceutical operations and assists medical representatives in establishing and nurturing relationships with healthcare and medical professionals, according to the vendor.

**FMCG & Packaged Goods**: According to the vendor, AMIGA enables companies in the fast-moving consumer goods (FMCG) industry to optimize sales routes, manage field activities, and easily take orders from compatible devices like smartphones and tablets.

**Bottled Water Distribution**: AMIGA aims to streamline the management of packaged drinking water distribution businesses with its water billing software, according to the vendor. It facilitates efficient handling of wholesale production and distribution chain management.

**General Distribution**: According to the vendor, AMIGA offers advanced business-management, e-commerce, and business intelligence software specifically designed for general distribution companies, providing an all-in-one solution.

**BackOffice**: AMIGA's back-office functionality includes managing multiple attributes for customers, leads, and suppliers, as well as for items, according to the vendor. It also allows for the creation and approval of customer requests, versatile promotions, and a sophisticated team hierarchy with restricted data access.

**Route Planning and Visit Management**: According to the vendor, AMIGA simplifies route planning by allowing representatives to enter planned visits and details in advance, which can be digitally approved by supervisors. It also provides the option to enter "skip reasons" for visits that cannot be performed, ensuring efficient management and planning.

**Questionnaires and Feasibility Studies**: The vendor states that AMIGA enables the creation of questionnaires for gathering information from customers, which can be used for feasibility studies and competitor analysis, providing valuable insights for decision-making.

**Mobile Application**: According to the vendor, AMIGA's mobile application is fully offline, requiring internet connection only at the beginning and end of the day/shift. It allows users to enter planned and out-of-plan visits, access call cycles and route planning, view various reports, and utilize geo-location features to locate customers on a map.

**Comprehensive Reporting and Inventory Management**: AMIGA offers a wide range of reports for customer visits, sales, orders, invoices, receipts, and more, according to the vendor. It also provides inventory management features such as purchase orders, stock inventory, unpaid invoices, and order status, ensuring efficient tracking and control of inventory.

Basic

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

AMIGA cloud

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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AMIGA cloud

Overview

What is AMIGA cloud?