Name: Amptel Dialer
Author: Amptel

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Interactive Voice Response (IVR)

Meeting Management

Operational Analytics

Project Portfolio Management

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Cloud Storage

Continuous Delivery

Data Fabric

Endpoint Encryption

Enterprise Backup

File Sync and Share

Firewall

Fraud Detection

IT Service Management (ITSM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Phishing Detection and Response

Virtual Desktop Infrastructure (VDI)

Voice Recognition

Web Application Firewalls

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Digital Experience Platforms (DXP)

Email Marketing

Graphics

Location Intelligence

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Operational Technology (OT) Security

Security

Auto Repair

Camp Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Legal Research

Municipal

Trucking Software

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Azurepath

Azurepath, LLC.

Webtrends Social

Webtrends

QuickMeasure OnScreen

Tally Systems

ProphetLine for Windows

ProphetLine

Help.com

Distribion

Distribion, Inc.

CoffeeCup Responsive Email Designer

CoffeeCup Software, Inc.

SAP Business Rules Management

Trackur

Cisco Virtualization Experience Infrastructure

Cisco

The Amptel Dialer is a voice broadcast and predictive dialer developed by AmpTel. According to the vendor, this product aims to streamline communication processes for call centers, telemarketing companies, customer service departments, political campaigns, and market research firms. It offers features such as:

**Voice Broadcasting**: Deliver messages to clients quickly and affordably with personalized call experiences using text-to-speech personalization and IVR capability. The Amptel Dialer allows you to send alerts, surveys, reminders, and any message efficiently. It also provides features like voicemail messages, live transfers, and real-time reporting.

**Predictive Dialer**: Increase productivity by over 400% with the efficient and affordable predictive dialer feature. Contact clients for reminders, announcements, surveys, re-orders, and leave messages. The built-in CRM ensures a personal touch while increasing contacts. Adjust the speed for dialing calls per agent, schedule call backs for reminders, and send custom emails with customer information.

**Custom Development**: The Amptel Dialer can be built and customized to meet specific business needs. Set call schedules for specific times and dates, adjust dialing speed per hour or per available agent, and create custom messages with human-sounding text-to-speech (TTS). Enjoy flexibility with adjustable Caller ID display, live party messages for live answers, and API integration with software companies.

**Adjustable Speed**: Increase or decrease the dialing speed per agent to optimize productivity and efficiency. The Amptel Dialer allows you to adjust the speed according to your business requirements, ensuring a smooth and streamlined calling process.

**Call Back Schedule**: Never miss an important reminder or follow-up call with the call back schedule feature. Set specific dates and times for the Amptel Dialer to automatically dial clients, ensuring timely communication and reducing the chances of missed opportunities.

**Adjustable Caller ID Display**: Customize the Caller ID display for each call to enhance the personalization of your communication. Whether you want to display a specific phone number or a personalized company name, the Amptel Dialer allows you to tailor the Caller ID information according to your preferences.

**Live Party Dialer**: Gain instant access to contact information and data with the live party dialer feature. When a call is answered, the Amptel Dialer provides real-time access to relevant customer details, enabling agents to provide personalized and efficient service.

**Time Zone Restriction**: Avoid calling clients during inconvenient hours by setting time zone restrictions. The Amptel Dialer allows you to specify the time frames in which calls can be made, ensuring that your communication efforts are respectful and well-timed.

**Custom Voicemail Messages**: Leave a lasting impression with customized voicemail messages. The Amptel Dialer enables you to create personalized voicemail recordings for answering machines, allowing you to deliver your message in a professional and engaging manner.

**Custom Reports**: Gain valuable insights into your communication efforts with custom reports. The Amptel Dialer offers the option to generate customized reports upon request, providing you with comprehensive data and analytics to optimize your strategies and improve performance.

Nectar Desk

Lifesize CxEngage

Amptel Dialer

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Contact Center

Amptel

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Amptel Dialer

Overview

What is Amptel Dialer?