Name: Antlere
Author: Antlere

Help Desk

Web and Video Conferencing

Customer Support

JavaScript Frameworks

Development

Student Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Enterprise Generative AI

Policy Management

Enterprise

Accounting

Anti-Money Laundering (AML)

Invoicing

Nonprofit Accounting

Payment Hubs

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

Cloud Cost Management

Cloud Migration

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Firewall Security Management

Fraud Detection

IT Infrastructure Monitoring

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

Platform-as-a-Service (PaaS)

Product Implementation Services

Smart Contracts

Tape Storage

Technology Business Management

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Brand Intelligence

Content Management

Email Marketing

IP Geolocation

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Headless eCommerce

Intelligent Virtual Assistant

Lead Generation Services

Lead-to-Account Matching and Routing

Sales Acceleration

Sales

Cloud Access Security Brokers

Database Security

Security

Civil Engineering

Hotel Management

Pharmacy

Vertical-Specific

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Antlere is an Experience Management (XM) platform designed to elevate decision intelligence and revolutionize customer interactions through AI-powered insights. According to the vendor, this solution is targeted at small to enterprise-level businesses across various professions and industries, including retail, hospitality, healthcare, financial services, and e-commerce.

## Key Features

**Ultimate Omni-Channel Solution**: According to the vendor, Antlere provides a unified multi-channel solution for personalized customer experience across all social media channels. It aims to ensure seamless customer interaction across various platforms, assisting businesses in managing interactions efficiently while maintaining transparency and accountability.

**Smart Surveys for Smarter Decisions**: The vendor claims that Antlere enables businesses to create dynamic surveys effortlessly. It offers customizable survey reporting and seamless integration across multiple touchpoints. With AI-powered insights, businesses can make more informed decisions based on data.

**Antlere Interact**: According to the vendor, Antlere Interact is an all-in-one omni-channel platform that facilitates effortless customer engagement. It offers swift plug & play integration for immediate interaction. Featured communication channels include Facebook, Instagram, YouTube, Messenger, WhatsApp, Web Chat, App Chat, Twitter, LinkedIn, SMS, Email, and API Integrations. The centralized feedback system enhances customer engagement, while seamless API integrations ensure smooth system functionality.

**Antlere Smart**: According to the vendor, Antlere Smart provides a user-friendly interface for designing smart surveys. It integrates AI capabilities to enhance survey creation and data analysis. Personalized survey invites aim to increase engagement and response rates. Real-time data capture and versatile export formats enable businesses to derive meaningful insights. Additionally, sentiment analysis features allow for effective gauging of public sentiment.

**Antlere Enterprise**: According to the vendor, Antlere Enterprise unlocks the power of customer engagement with a bespoke solution. It offers granular data visualization and holistic analysis for optimized decision-making. With end-to-end experience management, businesses can tailor solutions to meet their specific customer engagement needs. Enhanced governance and security features aim to ensure data protection.

**Antlere Merchant**: According to the vendor, Antlere Merchant enables businesses to audit merchant performance through insightful feedback and advanced analytics. It includes review moderation and direct communication features, aiming to ensure operational excellence and adherence to branding guidelines.

**Mystery Shopping Program**: According to the vendor, Antlere offers a comprehensive mystery shopping program that includes in-person, telephonic, online, and hybrid evaluations. It helps businesses measure customer experience at quick touchpoints, identify training needs, and create feedback loops for improvement.

**Customer Satisfaction Survey**: According to the vendor, Antlere's customer satisfaction survey feature captures genuine feedback to enhance overall customer satisfaction. It provides deep customer insights and competitor analysis, offering sentiment analysis and in-depth reporting for comprehensive understanding.

**Competition Scan**: According to the vendor, Antlere gathers insights into competitors' actions and strategies with this feature. It enables robust market analysis and strategic business positioning, helping businesses identify lucrative market opportunities and make customer-centric forecasts.

**Customer Journey Mapping**: According to the vendor, Antlere's customer journey mapping feature visualizes the entire customer experience with the brand. It maps touchpoints, sentiments, and decision-making moments, providing deep insights and actionable recommendations for businesses to enhance customer satisfaction and loyalty.

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Team

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Antlere

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Antlere

Overview

What is Antlere?