Arbeit Click

Arbeit Click is a TCPA compliant calling solution designed to potentially boost agent productivity by making over 250 outbound calls per hour. This software solution is aimed at small to large-sized companies in various professions and industries, including debt collection agencies, telemarketing companies, sales and marketing teams, customer service departments, and call centers. According to the vendor, Arbeit Click offers features such as custom integration, human intervention, call overflowing, warm transfers, call monitoring, and TCPA compliance. These features aim to empower businesses to potentially enhance their calling capabilities and maximize their results.

Key Features

Custom Integration: According to the vendor, Arbeit Click seamlessly integrates with popular web-based CRMs like Simplicity, Beam, SMAX, CollectionsMax, Interprose, Balto, and more. If your CRM is not listed, you can contact Arbeit to explore integration possibilities.

Human Intervention: Arbeit Click aims to eliminate the three-second pause by allowing agents to manually click each call to dial out. Agents can listen to the call, determine if it is a live human or voicemail, and decide whether to leave a voicemail message. According to the vendor, this feature aims to help agents potentially make more live connections each hour.

Call Overflowing: Arbeit Click provides the ability to control how many numbers each agent can call simultaneously. In case multiple contacts answer at the same time, the overflow calls will be directed to the next available agent, according to the vendor.

Warm Transfers: Arbeit Click enables seamless over-the-phone experiences with its warm transfer capabilities. Agents can transfer calls to another agent or department without interrupting the conversation, aiming to ensure a smooth transition, according to the vendor.

Call Monitoring: According to the vendor, Arbeit Click offers live call monitoring, empowering managers to potentially optimize ongoing calling campaigns. Advanced search capabilities and reporting features aim to facilitate tracking and analysis of call data for better performance.

TCPA Compliant: According to the vendor, Arbeit Click aims to ensure TCPA compliance by striking the right balance between automation and human intervention. This feature aims to help businesses potentially avoid potential legal issues related to telemarketing and calling regulations.