February 05, 2020
Score 9 out of 10
It is being used by the whole organization to mine the mapped processes to improve the current processes across various business domains such as production, logistics, sales, marketing, finance, human resources, and customer care. The idea is to draw and map your current processes into ARIS Process Mining, and then mine it to see the bottlenecks/inefficiencies, report them in a summarized manner and improve these processes so the organization can get more efficient and flexible. Therefore, we used it to map, mine and improve the processes in the business domains I mentioned above.
The scenarios where ARIS Process Mining is well suited are actually quite niche. I can say if you're a big, old organization with a lot of hierarchy and bureaucracy and this causes the information within the organization to disseminate and reaching the correct units take time, therefore inefficiency, then it's surely worth investing in ARIS Process Mining tool. These are the exact problems ARIS offers to solve. But if at least some of these terms I mentioned do not apply to your organization, whether it's small or does not suffer these symptoms despite being big, you can still use it for its various reporting and mining tool to improve, however the most suitable scenario is as I explained above.
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We worked with a vendor who supported us and have been able to resolve any problems/questions we came across so we did not even need to go to ARIS Process Mining support/developer team to resolve issues.