Name: Artiwise
Author: Artiwise

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

IP PBX

Meeting Management

Online Notary

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Wallets

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Change Management

Cloud Storage

Converged Network Adapters (CNAs)

Data Deduplication

Data Science

Email Verification

Firewall Security Management

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Migration

Network Performance Monitoring

Network Traffic Analysis (NTA)

Output Management

Robotic Process Automation (RPA)

SaaS Management

System Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Marketing

Headless CMS

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Headless eCommerce

Sales

Operational Technology (OT) Security

Security

Aviation

Camp Management

Computer-Aided Manufacturing (CAM)

Construction Workforce Management

Last Mile Delivery

Nonprofit CRM

eDiscovery

Vertical-Specific

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Document Locator

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Artiwise is a solution that aims to provide sustainable customer satisfaction through the use of artificial intelligence (AI), according to the vendor. This platform is designed to collect and analyze customer feedback from various communication channels, including call center calls, chatbot interviews, and surveys. It prioritizes topics related to customer experience and satisfaction based on sentiments, as claimed by the vendor.

## Key Features

**Artiwise Voice of Customer (VOC)**: According to the vendor, this feature collects and analyzes customer feedback from all communication channels, such as call center calls, chatbot interviews, and surveys. It prioritizes important topics related to customer experience and satisfaction based on sentiments.

**AI-Powered Customer Experience Platform**: The vendor claims that this feature listens to customer interactions across various channels and employs AI and industry-specific models to determine the topic and sentiment of each feedback. It helps businesses gain a better understanding of their customers by extracting insights through root-cause analysis and sentiment analysis.

**All Your Needs in One Platform**: According to the vendor, this feature utilizes AI and natural language processing (NLP) technologies to enhance business efficiency. It collects and analyzes data from diverse channels such as call centers, online reviews, surveys, chatbots, news, social media, and emails, transforming unstructured data into actionable insights.

**Speech to Text**: The vendor states that this feature accurately converts speech to text, enabling businesses to transform customer interactions into strategic insights. It aims to enhance the value of customer interactions by generating valuable insights for analysis and decision-making.

**Multi-Channel Data Collection**: According to the vendor, this feature collects and analyzes data from various communication channels, including call centers, online reviews, surveys, chatbots, news, social media, and emails. This approach aims to provide businesses with a holistic view of customer feedback and sentiment.

**Sentiment Analysis**: The vendor claims that this feature utilizes advanced sentiment analysis techniques to determine the sentiment of customer feedback. It aims to help businesses understand customer emotions and opinions, enabling them to address issues and improve customer satisfaction.

**Root-Cause Analysis**: According to the vendor, this feature performs root-cause analysis on customer feedback to identify the underlying factors contributing to positive or negative experiences. It aims to help businesses identify areas for improvement and implement targeted solutions.

**Actionable Insights**: The vendor states that this feature transforms raw data into actionable insights that businesses can use to drive strategic decision-making. It aims to provide valuable information to improve customer experience, enhance product offerings, and optimize business processes.

**Real-Time Monitoring**: According to the vendor, this feature monitors customer interactions in real-time across various channels, allowing businesses to promptly address customer concerns and provide timely support. This feature aims to help businesses stay responsive and proactive in meeting customer needs.

**Customizable Dashboards**: The vendor claims that this feature offers customizable dashboards that allow businesses to visualize and analyze customer feedback data according to their specific requirements. It aims to enable businesses to gain valuable insights and track key performance indicators effectively.

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Artiwise

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Artiwise

Overview

What is Artiwise?