What is Aspect Workforce?
Aspect Workforce is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage.
The Basic, Advanced, and Enterprise tiers include increasingly advanced sets of analytics and workforce management capabilities.
Categories & Use Cases
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android |
FAQs
What is Aspect Workforce?
Aspect Workforce is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage.
The Basic, Advanced, and Enterprise tiers include increasingly advanced sets of analytics and workforce management capabilities.
What are Aspect Workforce's top competitors?
Calabrio WFM are common alternatives for Aspect Workforce.