Name: AssistBox
Rating: 8 (1 reviews)
Author: AssistBox Teknoloji

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Mobile App Development

Development

Association Management

Business Intelligence (BI)

Calibration Management

Collaboration

Dropshipping

File Sync

Objectives and Key Results (OKR)

Enterprise

Accounting

Budgeting and Forecasting

Crypto Accounting

Financial Risk Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

International Payroll

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Business Internet Service Providers (ISPs)

Cloud Storage

Component Content Management

Container Management

Fraud Detection

IT Alert Management

Identity Verification

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Intranet

Load Testing

Managed Print

Managed Private Cloud

Metadata Management

Network Performance Monitoring

Product Implementation Services

Tower Servers

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Online Reputation Management

Presentation

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Email Signature

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Pipeline

Sales

Antivirus

Security

Digital Forensics

Estate Planning

Insurance Agency Management

Insurance Claims Management

Inventory Management

Library Management

Physical Therapy

Vertical-Specific

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AssistBox is a video call center service provided by Assistbox Teknoloji Ltd. Şti. that aims to offer customers a personalized and reliable experience. This solution allows companies of different sizes and industries to provide remote assistance and support through video calls, potentially improving customer satisfaction and establishing brand trust.

## Key Features

**Fast-Track**: AssistBox can be used immediately without the need for integration, allowing users to start using the video service right away.

**GDPR Compliance**: AssistBox infrastructure fully complies with GDPR legislation to ensure the security and privacy of customer data.

**Mobile Device Control**: Participants can remotely control their mobile devices during video calls, simplifying the process for both parties.

**Compatibility with All Devices and Browsers**: AssistBox is accessible from any device and WebRTC compatible browser, ensuring seamless service delivery.

**Co-browsing**: Agents can take over participants' screens and assist them with any issues by managing their devices.

**Advanced Integration Options**: AssistBox easily integrates with various applications such as call center, demand management, and CRM, enabling end-to-end processes.

**White Label Usage**: Users can customize the AssistBox platform according to their brand identity, providing a seamless brand experience for customers.

**Component Based Usage**: AssistBox offers its competencies as components, allowing users to tailor their processes to their specific needs.

**Infrastructure Quality**: AssistBox provides a robust and scalable infrastructure for trouble-free video calls.

**Continuous Recording**: AssistBox records sessions continuously, ensuring that no data is lost even in the event of power or internet connection loss.

LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

Remote Access

Remote Support Plus

Standard Endpoint Management

Premium

Premium Endpoint Management

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Standard

ScreenConnect

AssistBox

Remote Support

AssistBox Teknoloji

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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AssistBox

Overview

What is AssistBox?