athenaCommunicator

athenaCommunicator is a patient engagement solution offered by athenahealth. According to the vendor, it aims to strengthen patient-practice relationships and improve clinical and financial outcomes. This software solution is designed for healthcare organizations of all sizes, including specialty practices, OBGYN, orthopedics, FQHC, health plans, member-centric organizations, start-ups, and ancillary service organizations.

Key Features

Patient payment tools: According to the vendor, athenaCommunicator provides financial transparency by offering easy-to-understand medical bills and enabling patients to conveniently pay their bills digitally through their mobile devices.

Secure communication channel: The vendor claims that athenaCommunicator allows patients to have direct and secure communication with their care team, reducing the time and effort spent on patient outreach and follow-up.

Patient self-scheduling: According to the vendor, athenaCommunicator allows patients to book appointments with their care team and provides the convenience of viewing upcoming visits outside of office hours.

Tailored outreach messaging: The vendor states that athenaCommunicator makes it easier to reach patients with specific tasks or health information by automating or tailoring messaging campaigns, thereby improving patient engagement.

Fewer administrative calls: According to the vendor, athenaCommunicator empowers patients with self-service tools to manage their healthcare needs, reducing staff administrative work and providing patients with the tools they need.

Simplified check-in: The vendor claims that athenaCommunicator saves time by allowing patients to check in and complete necessary documentation before their visit, streamlining the check-in process for both patients and staff.

Automated reminder support: According to the vendor, athenaCommunicator sends automated reminders to patients, helping to reduce no-shows and improve appointment adherence. It also supports staff in ensuring patients are well-prepared for their visits.

Stay connected with patients beyond visits: The vendor states that athenaCommunicator facilitates frequent communication with patients through outreach messages, automating reminders to help close care gaps and collect more revenue.

Support patients virtually: According to the vendor, athenaCommunicator engages with patients and provides essential care through a fully integrated telehealth product, enabling patients to seek and receive care wherever they are.

Automated Wellness Outreach: The vendor claims that athenaCommunicator targets patients with care gaps and encourages them to schedule necessary care through automated messaging, improving patient care and outcomes.