Name: AutoChat
Author: Autochat

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Flowchart

Development

Career Center

Education

Business Intelligence (BI)

Collaboration

Enterprise Search

Streaming Analytics

Enterprise

Accounting

Accounting and Tax Services

Budgeting and Forecasting

Crypto Accounting

Tax Compliance

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Freelance Management

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Application Virtualization

Blade Servers

Cloud Storage

Disaster Recovery

Fraud Detection

IT Professional Services

Identity Verification

Integration Platform as a Service (iPaaS)

Machine Learning

Network Performance Monitoring

Office Migration and Repair

Packet Analyzer

Penetration Testing

Single Sign-On

Vector Databases

Virtual Data Room

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Click Fraud

Content Management

Customer Success

Digital Content Creation

Email Marketing

Enterprise Marketing Management

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

URL Shorteners

Video Editing

Web Analytics

Marketing

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Revenue Operations

Sales

Interior Design

Inventory Management

Moving Software

PCB Design

Population Health Management

Public Transportation

Retail Execution

Retail Management

Vertical-Specific

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AutoChat is a conversational customer engagement solution designed specifically for E-commerce. According to the vendor, it aims to enhance customer support, boost sales, and improve overall customer experience through proactive, intelligent, contextual, and automated live chat functionalities. The product is intended for small to large-sized companies in various industries, including E-commerce, retail, customer service, sales and marketing, and online businesses.

## Key Features

**Proactive Live Chat**: According to the vendor, AutoChat allows businesses to engage shoppers in real time before they encounter any issues or leave the website. It enables targeting of shoppers based on their history and behavior, as well as the automation of common scenarios for 24x7 engagement.

**Intelligent Bot Training**: The vendor claims that AutoChat enables businesses to train bots to respond to common customer queries. It also provides an activity trail from current and historical sessions to augment customer conversations. The goal is to provide lightning-fast support by quickly responding to customer queries.

**Turbocharge Sales & Support**: According to the vendor, AutoChat aims to influence and assist shoppers throughout their purchase journey. It helps identify live shopping sessions with the highest revenue potential and provides lightning-fast support to customers.

**Deep Integration with E-commerce Platforms**: AutoChat offers deep integration with popular E-commerce platforms such as Shopify, Volusion, and BigCommerce. The vendor states that it automatically powers Shopify stores upon installation and does not require coding skills for integration.

**User-Friendly Interface**: The vendor claims that AutoChat provides a DIY graphical interface that is easy to use, even for users without programming skills. It offers features such as proactive messaging, live shopper insights, and real-time shopper journeys.

**Good to Go in a Couple of Clicks**: According to the vendor, AutoChat seamlessly integrates with Shopify, starting automatically upon installation. It eliminates the need for custom integration efforts or high costs, making the setup process quick and easy.

**Autochat Used by Stores Worldwide**: The vendor claims that AutoChat is trusted by online stores across the world. It has a global customer base that leverages its features, and it has received wide adoption and positive reception in the E-commerce industry.

**Live Chat**: AutoChat provides real-time customer engagement through its live chat functionality. According to the vendor, it allows customers to ask questions and receive immediate responses, enabling personalized interactions and assistance with product selection and inquiries. It also supports multi-channel communication, including web chat, mobile chat, and social media chat.

**Chatbots**: AutoChat offers AI-powered chatbots for automated customer interactions. According to the vendor, these chatbots provide instant responses and assistance 24/7. They handle routine inquiries, order tracking, FAQs, and more, improving efficiency and reducing the customer service workload.

**Product Recommendations**: AutoChat uses AI-driven algorithms to provide product recommendations based on customer behavior and preferences. According to the vendor, these recommendations help businesses upsell and cross-sell relevant products, increasing customer engagement and driving sales conversion. The goal is to personalize the shopping experience and enhance customer satisfaction.

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AutoChat

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Autochat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Overview

What is AutoChat?