Name: Automatos
Author: Automatos

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Desktop Publishing

Enhanced 911 (E911)

Manufacturing Execution

Org Chart

Smart Spaces

VoIP

Enterprise

Accounting

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Credentialing

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Endpoint Encryption

Fraud Detection

HTML Editors

In-Memory Databases

Incident Response

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Routers

SIP Trunking

Storage Area Network

System Monitoring

Technology Scouting Software

Traffic Switching

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Content Marketing

Customer Reference Management

Data Management

Digital Signage

Email Marketing

Marketing Automation

Online Reputation Management

Social Login

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Quote to Cash

Sales

Auto Repair

Emergency Notification

HIPAA Compliance

Home Health Care

Insurance Agency Management

Intelligent Document Processing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Smart Cities

Vertical-Specific

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Automatos, developed by Almaden Inc., is a digital employee experience (DEX) solution that combines machine learning and artificial intelligence to understand the journey of local and remote users interacting with their devices and applications. According to the vendor, Automatos aims to enhance productivity and troubleshoot issues for users. It caters to small, medium, and large enterprises across various industries. The product targets IT professionals, helpdesk technicians, IT managers, HR professionals, and customer support teams. 

## Key Features

**Predictive Troubleshooting**: According to the vendor, Automatos uses machine learning and AI technology to understand user interactions with devices and applications. It generates visibility and insights for troubleshooting through continuous learning, helping to identify and resolve issues that impact productivity and creativity.

**Resource Availability Management**: Automatos, according to the vendor, ensures that employees have the necessary equipment and software to perform their roles successfully. It aims to optimize resource allocation and acquisition in a timely and cost-effective manner, preventing employees from being hindered by inadequate assets or software capabilities.

**Digital Transformation Readiness**: According to the vendor, Automatos collects and reports on all IT assets, licenses, and subscriptions. Combined with AI capabilities, it enables proactive and predictive management of resources to ensure employees can perform their roles effectively. The product aims to help organizations identify gaps in their digital transformation initiatives and take necessary actions.

**Helpdesk Efficiency**: Automatos, as claimed by the vendor, analyzes and prioritizes the most common resolutions, improving helpdesk efficiency and end-user experience. It provides insights and automation to help desk teams for faster problem resolution, reducing the volume and complexity of incidents, leading to lower resolution time and cost of tickets.

**Geolocation and Asset Tracking**: Automatos includes geolocation and asset tracking capabilities, according to the vendor, to track the location of IT assets. This allows organizations to map and monitor the movement of assets, minimizing losses and enhancing security. The product provides real-time and historical location information for effective asset management.

**IT Asset Discovery**: According to the vendor, Automatos performs continuous scanning and discovery of IT assets in the network. It provides visibility and security by identifying hardware and software connected to the network. The product aims to help maintain compliance, information security, and support strategic decision-making.

**ITAM Performance and Capacity**: Automatos, as stated by the vendor, analyzes and predicts the usage of computing resources such as CPU, memory, and storage capacity. It identifies bottlenecks and underperforming systems to optimize resource allocation. The product enables proactive planning and allocation of IT resources for improved performance and capacity management.

**Software Asset Management**: Automatos, according to the vendor, provides complete visibility into software assets, including software versions, license agreements, and purchase details. It aims to help optimize software usage, maintain compliance, and allocate licenses efficiently. The product enables effective software approval, removal, and measurement of software usage.

**Smart Remote Access**: Automatos, as claimed by the vendor, enables remote access to computers, devices, and IT assets for practical and agile problem-solving. It supports remote work scenarios and provides secure access to corporate resources. The product aims to enhance helpdesk support and minimize operational disruptions.

**Integration and Automation**: Automatos integrates with other IT operations systems, such as service management, ERP, and configuration management databases, according to the vendor. It provides automation capabilities for software distribution, removal, and problem resolution. The product aims to enable seamless collaboration and efficient workflows across IT operations.

LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

Remote Access

Remote Support Plus

Standard

Premium

LogMeIn Resolve

Free (up to 100 assets)

Additional Help Desk Agents

Lansweeper

Automatos

IT asset management (also hardware asset management or HAM) software manages the physical assets in an IT infrastructure (their selection, maintenance, protection, inspection, and renewal or disposal/replacement). The purpose of the software is to ease and improve the lifecycle management process of the IT infrastructure and inform strategic decisions related to it its growth and maintenance. To that end vendors of asset management tools proffer inventory control with related functions like licensing and software asset management (SAM), patch management, network monitoring and management, IT service management, and security/compliance oriented capabilities specializing in damage control related to device theft and corruption like device lockdown, geolocation (for the wayward laptop), remote control, data obliteration, and more. The solutions offered vary by the anticipated needs of the multifarious enterprises who must track hardware assets.

IT Asset Management

IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making

Software and hardware inventory tracking

Discovery and management of hardware and software inventory

License management

Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed

Asset lifecycle monitoring

Monitoring asset lifecycle from acquisition to retirement

Contract management

Tools to assist in managing purchase orders and contracts

Asset relationship management

Asset relationship management is the ability to see relationships between assets to help with troubleshooting

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What is Automatos?