Awesome Support

Awesome Support is a helpdesk and support plugin designed specifically for WordPress websites. According to the vendor, this solution caters to businesses of all sizes, including small to large-sized companies. It is adopted by various professions and industries such as design agencies, software developers, online marketers, travel agencies, repair shops, IT and technology companies, e-commerce and online retail businesses, software development firms, web design and development agencies, digital marketing teams, customer support departments, service-based businesses, consulting and professional services firms, as well as education and training institutions.

Key Features

Unlimited Tickets: According to the vendor, businesses can handle any volume of customer inquiries with the support for an unlimited number of tickets.

Unlimited Agents: The vendor claims that businesses can scale their support team as needed by adding an unlimited number of agents to the system.

Unlimited Users: The vendor states that an unlimited number of users can submit and interact with tickets, facilitating efficient communication.

Unlimited Products: According to the vendor, businesses can support multiple offerings as the system can handle an unlimited number of products.

Unlimited Departments: The vendor claims that businesses can streamline ticket routing and organization by creating and managing multiple departments within the support system.

Unlimited Tags: The vendor states that businesses can categorize and filter tickets for better organization and tracking by applying unlimited tags.

Unlimited Custom Priorities: According to the vendor, businesses can define custom priority levels to effectively prioritize and manage tickets based on their urgency and importance.

Unlimited Channels: The vendor claims that businesses can receive and respond to customer inquiries through multiple communication channels, such as email, live chat, and phone.

Complete Ticket History: According to the vendor, businesses have full control over ticket history as every action taken on every ticket is logged.

Customizable Email Notifications: The vendor states that businesses can trigger automatic emails for key events like new tickets and ticket replies, and customize the content and graphics to align with their brand's identity.