Name: Be Informed
Author: Be Informed

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Be Informed is an intelligent automation platform designed to assist organizations in automating complex knowledge work and streamlining business processes. It is positioned as a solution suitable for organizations of all sizes, ranging from small businesses to large enterprises. According to the vendor, Be Informed is utilized by a wide range of professions and industries, including government agencies, financial services, insurance companies, logistics and supply chain management companies, and any industry seeking to automate and streamline their business processes.

## Key Features

**Orchestration**: According to the vendor, Be Informed helps organizations manage the complexity associated with big data, legacy IT, and emerging technologies through orchestration and integration. It allows users to create value with their existing systems by connecting and coordinating systems, applications, processes, and workflows.

**Configuration**: Be Informed enables users to establish applications that minimize data duplication, overlap, outdated data, or data loss. The vendor claims that it allows users to create omni-channel solutions and personalize customer journeys. With Be Informed, users can reportedly easily configure and adapt their applications to changing business needs and regulations.

**Coordination**: The vendor states that Be Informed's integration framework, based on Apache Camel, allows users to coordinate systems, applications, processes, and workflows. It enables seamless integration of diverse data sources and systems. Users can automate and streamline their business processes by coordinating the flow of data and information.

**Management**: Be Informed provides a centralized platform for users to stay in control of all integrated systems, applications, and services. Users can monitor and manage orchestrated processes, workflows, and data flows from a single place. The platform allegedly offers real-time data on orchestrated processes, enabling users to make informed decisions.

**Solutions**: According to the vendor, users can explore various orchestration solutions developed with Be Informed by downloading the whitepaper. The whitepaper provides insights into how companies have leveraged Be Informed for orchestration and integration. Be Informed offers solutions for omnichannel customer engagement in the insurance industry, orchestration of mobility data, and knowledge-based patent management.

**Dynamic Case Management**: The vendor claims that Be Informed supports case workers in handling exceptions to the rules, delivering outstanding customer experiences, and breaking free from the inflexibility of traditional business systems.

**Customer Journey**: According to the vendor, Be Informed enables organizations to anticipate circumstances and offer personalized service, turn opportunities into relevant results, and create intelligent and tailored digital customer journeys.

**Compliance**: Be Informed aims to help organizations integrate changes in regulation into operational processes and policy, taking the complexity and burden out of compliance, and ensuring adherence to regulations while minimizing risk.

**Orchestration**: The vendor states that Be Informed allows organizations to connect systems, technologies, and processes, bringing together valuable data for optimization, and wrapping up legacy systems and integrating information without a large-scale project.

The Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. Its training program helps teams to understand and apply human-centered approaches.

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What is Be Informed?