Name: Beesion CRM
Author: Beesion

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Audit

Board Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Data Pipeline

Desktop Management

Desktop Outsourcing

Extended Detection and Response (XDR)

Fraud Detection

Hosted Virtual Desktop

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Network Performance Monitoring

Relational Database Management Systems

Smart Contracts

Tape Storage

Vulnerability Management

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Multichannel Retail

Presales

Sales

Certificate Lifecycle Management

Database Security

GDPR Compliance

Security

Construction Accounting

Hotel Management

Loan Servicing

Vertical-Specific

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Beesion CRM is positioned as a customer relationship management (CRM) solution that aims to provide a comprehensive view of the customer and enhance their journey. The vendor claims that this software is suitable for businesses of all sizes, from small enterprises to large corporations, and it is widely used across various industries, including telecommunications, retail, financial services, healthcare, and utilities.

## Key Features

**360-Degree View**: According to the vendor, Beesion CRM provides customer care representatives with a comprehensive view of each subscriber, enabling them to access all relevant information from a single platform. This is said to eliminate the need to switch between systems, allowing reps to efficiently resolve issues, process payments, and sell new services.

**Multi-Tenant / Multi-Brand**: Beesion CRM-CxM Suite is built on a multi-tenant architecture, which, as claimed by the vendor, efficiently manages multiple tenants and brands. It is designed to seamlessly integrate with back-end systems, consolidating subscriber information from various Business Support Systems (BSS). The CRM is said to ensure a unified customer profile, tracking subscribers, account information, and all subscriptions.

**Empower Reps to Solve Any Problem**: The vendor states that Beesion CRM-CxM empowers customer care representatives to efficiently solve customer problems by directing cases to the most suitable reps. They claim that artificial intelligence helps refine the subscriber's problem, while integration with knowledge bases, articles, and product catalogs provides expert assistance to reps.

**Execute 180+ Customer Care Processes**: According to the vendor, Beesion CRM-CxM comes with over 180 customer care processes out of the box, covering a wide range of customer interactions and transactions. These processes include new sales, contract renewals, lost or stolen reports, balance management, and more. The CRM is said to allow easy customization and modification of processes without coding.

**Customer Engagement - Every Interaction Matters**: Beesion CRM-CxM is claimed to enable businesses to analyze every customer communication across all available channels. By tracking the customer journey, businesses are said to gain valuable insights for better engagement strategies. The vendor suggests that always-on campaigns present intelligent and relevant offers to each customer based on their interaction history.

**Reduce Churn with a Suggested Next-Best-Action Strategy**: According to the vendor, Beesion CRM-CxM helps businesses focus on customer loyalty by determining personalized offers and discounts to retain customers. They state that it seamlessly integrates with the Beesion Telecom Product Catalog and Offer Management software, enabling upselling and cross-selling of the latest services.

**Quick to Deploy and Expand**: Beesion CRM-CxM is positioned as a solution that sits on top of existing systems, consolidating and orchestrating data without disrupting services. The vendor claims that it follows TM Forum standards, ensuring compatibility and successful business transformation. They state that Beesion's low-code software allows easy modification and configuration of applications without hand coding.

**Unified Customer Experience**: According to the vendor, Beesion CRM-CxM provides a consistent user experience across all interaction channels, offering a genuine omnichannel architecture. They claim that native omnichannel support allows for flexible adaptation and evolution of customer journey tracking and engagement actions. The CRM is said to establish a unified point for omnichannel process governance.

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

Beesion CRM

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Beesion

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Beesion CRM

Overview

What is Beesion CRM?