Name: Benchpoint
Author: Benchpoint

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Benchpoint is a HealthTech recruitment agency that specializes in the placement of healthcare IT professionals. According to the vendor, this platform is designed to cater to the technology needs of healthcare and biotechnology companies. With a focus on data scientists, artificial intelligence and machine learning professionals, software developers, cybersecurity experts, IT infrastructure and support staff, and data management professionals, Benchpoint aims to offer a comprehensive solution for the HealthTech industry. The vendor claims that Benchpoint has the expertise to find the right talent for healthcare and biotechnology companies of all sizes, whether it's executive hires or team hires.

## Key Features

**HealthTech Recruitment**: According to the vendor, Benchpoint specializes in the placement of healthcare IT professionals, leveraging their 12+ years of experience in custom healthcare software development and consulting to understand the unique technology needs of the industry.

**HealthTech Lead Recruiters**: The vendor states that Benchpoint combines specialized healthcare IT recruiters with tech leads who have experience in healthcare software development. This combination is claimed to ensure a deep understanding of client needs and the delivery of suitable candidates in a timely manner.

**Entire Range of HealthTech Recruitment**: The vendor claims that Benchpoint covers a wide range of technology roles within the HealthTech industry, providing access to a diverse pool of talent. They state that they can assist in recruiting data scientists, artificial intelligence and machine learning professionals, software developers, cybersecurity experts, IT infrastructure and support staff, and data management professionals.

**Executive Hires**: According to the vendor, Benchpoint specializes in finding future leaders for healthcare and biotechnology companies. They claim to strategically hire senior talent with experience in scaling businesses, from Divisional Directors to the C-Suite.

**Team Hires**: The vendor asserts that Benchpoint offers efficient team hiring solutions, streamlining the process for healthcare and biotechnology companies to make multiple hires with optimal efficiency, while staying on time and on budget.

**Customized Talent Solutions**: According to the vendor, Benchpoint provides tailored talent solutions to meet the specific needs of healthcare and biotechnology companies. They claim to ensure a perfect fit for each position, maximizing productivity.

**Industry Expertise**: The vendor claims that Benchpoint's team of experts has a deep understanding of the HealthTech industry. They state that their expertise allows them to provide valuable insights and guidance in navigating the complex landscape of healthcare IT recruitment.

**Strategic Partnerships**: According to the vendor, Benchpoint forms strategic partnerships with healthcare and biotechnology companies. They assert that by working closely with their clients, they can understand their long-term goals and align talent acquisition strategies accordingly.

**Candidate Screening**: The vendor states that Benchpoint's tech leads, who have experience in healthcare software development, serve as recruiters and provide a deeper level of technical screening. They claim that this ensures that only the most qualified candidates are presented.

**Scalability Solutions**: According to the vendor, as healthcare and biotechnology companies scale, Benchpoint helps them scale their teams by managing the hiring process. They claim that this allows clients to focus on their core business while ensuring a seamless expansion of their technology workforce.

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Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Benchpoint

Overview

What is Benchpoint?