What is BillMax?
BillMax is a Customer Relationship Management system designed specifically to address the special needs of - and enhance opportunities for - Internet Service Providers.
Core Features
Customer Management
Follow a customer’s complete life cycle with BillMax’s comprehensive business processes. Track customer from an initial inquiry, through scheduling of a technician, billing, payment processing, and correspondence to resolve any issues.
Improved Customer Experience
BillMax promotes automation. Automation will reduce errors in billing, allow for automatic service provisioning and improve cash flow. Helps the user to offer better customer service with less administrative burden through BillMax’s automated reminders, overdue notices, referral rewards, and expiring discounts.
Comprehensive View of Business
Gain insight into history, trends, opportunities, and health of a business through BillMax reports. Reporting for taxing and government authorities is included. BillMax will help users avoid letting small problems multiply.
Integration for the Ultimate Solution
Extend BillMax or integrate it with other third-party applications for a “best of breed” system. Many integrations already exist and will help tailor BillMax to any specific needs and budget.
Lower Operating Costs
BillMax helps grow a business without adding personnel. It is built to scale and priced to help users remain competitive whether they are starting out or in the 10s of thousands.Billing Capabilities
Post bill or prebill. One-time, usage, or recurring items for all kinds of durations. Anniversary or one day a month billing. Pricing cycles. Expiring discounts. Automatic disconnect fees, late fees, or hardcopy fees. VOIP billing by plan or CDR processing.
Bill Presentations
Choose between a utility type billing statement with a beginning balance, current charges and payment history on the same document or a true invoice. Arrange the presentation by billing location if desired. Roll up the service billing into a one-line amount.
Complete Set of Transactions
BillMax records all transactions by userid for a complete billing history on a customer. Each type of transaction and its reversal allow for mistakes to be corrected easily and history to be preserved. Included are sales, credits, deposits, payments, refunds, and write-offs.
Multi-line Taxing
Taxing and fees are displayed on a customer’s bill based on service location and product delivered. Multiple tax items and/or fees are easy to setup and charge to your customer.
Categories & Use Cases
Technical Details
| Mobile Application | No |
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FAQs
What is BillMax?
The iSpark Group, Inc., was founded in November 1994 as FastLane Communications, and changed its name after selling the Internet service provider portion of the business to FirstWorld Communications, Inc. The sale of the ISP division allowed iSpark to focus attention on BillMax software development and its complete network consulting division. The iSpark Group developed BillMax in 1997 based on their own needs and experience. BillMax automates billing, provisioning and customer relation management.