Name: Bitochon CRM
Price: 50 USD
Author: Bitochon Tech

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Cross-Browser Testing

Interactive Application Security Testing (IAST)

WebOps

Development

Academic Advising

Online Proctoring Software

Education

Audit

Business Intelligence (BI)

Collaboration

Workflow

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Cost Management

Cloud Storage

Converged Infrastructure

Database Load Balancing

Fraud Detection

Hyper-Converged Infrastructure

IT Operations Analytics

Integration Platform as a Service (iPaaS)

MLOps

Managed DNS

Network Performance Monitoring

Release Management

Requirements Management

Solid State Drives

Time Series Databases

Tower Servers

Unified Endpoint Management (UEM)

Value-Added Resellers (VARs)

VoIP Monitoring

Website Hosting

Wireless LAN

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Brand Intelligence

Content Management

Data Management

Email Marketing

Gamification

Marketing Analytics

Marketing Automation

Mobile Advertising

Online Proofing

Press Release Management

Product Intelligence

Social Media Management

Social Media Marketing

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales

Secure Service Edge (SSE)

Security

Financial Services CRM

HIPAA Compliance

Internet of Medical Things

eDiscovery

Vertical-Specific

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Bitochon CRM is a customer relationship management software designed to assist businesses in effectively managing their interactions and relationships with customers. According to the vendor, this solution is specifically tailored for small to medium-sized businesses and is commonly used by sales teams, marketing teams, customer service teams, professional services, and e-commerce businesses. With its comprehensive features and user-friendly interface, Bitochon CRM aims to streamline customer management processes and enhance overall business performance.

## Key Features

**Smart Contact Management**: Bitochon CRM provides a centralized database for storing and managing customer contact information. Users can easily add, edit, and search for contacts, as well as track interactions and communication history.

**Sales Pipeline Management**: Users can track and manage sales opportunities through a visual pipeline view. They can seamlessly move deals through different stages, set reminders and tasks, and monitor the progress of each opportunity.

**Marketing Automation**: Bitochon CRM offers marketing automation features to streamline marketing efforts. Users can create and automate email campaigns, schedule social media posts, and track the effectiveness of their marketing activities.

**Task and Activity Management**: Users can create and assign tasks to team members, set deadlines, and track task completion to ensure that important activities and follow-ups are not overlooked.

**Reporting and Analytics**: Bitochon CRM provides reporting and analytics features to gain insights into sales and marketing performance. Users can generate customizable reports, track key metrics, and analyze trends to make data-driven decisions.

**Email Integration**: The CRM integrates with popular email providers, enabling users to send and receive emails directly within the CRM platform. This feature streamlines communication and keeps all customer-related information in one place.

**Document Management**: Bitochon CRM allows users to store and manage documents related to their customers, such as contracts, proposals, and invoices. Users can easily upload, organize, and share documents with team members and clients.

**Mobile Access**: The CRM is accessible on mobile devices, allowing users to access customer information, manage tasks, and track sales opportunities on the go. This feature provides flexibility and convenience for users who are frequently on the move.

**Customization and Personalization**: Bitochon CRM offers customization options, allowing users to tailor the system to their specific needs. Users can create custom fields, layouts, and workflows to match their unique business processes.

**Integration Capabilities**: The CRM integrates with other business tools and platforms, such as email marketing software, accounting software, and customer support systems. This enables users to streamline workflows and have a unified view of customer data across different systems.

Users of Bitochon CRM have found the software to be highly customizable, allowing them to tailor it to their specific needs. The simplicity and intuitive interface of the software have made it easy for users to adapt quickly. Customers have also praised the quick and helpful customer support provided by the company, with responsive communication within minutes.

One key use case that has been highlighted is the effectiveness of the Outlook CRM addon. Users who primarily use Outlook for customer interactions have found this feature particularly useful as it allows them to store all customer interactions in the CRM notes log. This ensures a comprehensive history of interactions within customer profiles, making it easier for users to track conversations.

Another important use case is the software's contribution to sales management and efficiency. Businesses that have implemented Bitochon CRM have reported a 20% increase in sales. The software enables efficient sales team management and provides valuable information with just a click, allowing users to move rapidly from prospect to client. Its clean format and user-friendly interface provide essential information without unnecessary extras.

Bitochon CRM also offers built-in reporting and a management console, which has proven instrumental in running reports on various aspects of businesses and keeping track of employees' performance. This feature helps businesses stay organized and make informed decisions based on data.

Overall, Bitochon CRM serves as a simple, easy-to-use, and cost-effective solution for small businesses in need of a CRM system without the complexity and cost of larger alternatives. Its customization options, user-friendly interface, and robust features make it a valuable tool for businesses looking to streamline their sales processes and improve customer relationship management.

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Professional - Paid Annually

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Starter - Paid Annually

Copper

Bitochon CRM

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Bitochon Tech

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Bitochon CRM

Overview

What is Bitochon CRM?