Block Convey PRISM

Block Convey develops PRISM, an AI failure detection, testing, observability, and remediation platform for enterprise software teams building AI agents, conversational AI assistants, and Retrieval-Augmented Generation (RAG) applications.

Key Capabilities

• Synthetic Scenario Testing: Generates synthetic user interaction scenarios to simulate multi-turn edge cases, intent shifts, slot-filling errors, and unhandled user inputs prior to deployment.
• Automated Quality Evaluators: Runs automated checks to evaluate AI agent outputs, tool calls, and response accuracy continuously across test suites and production sessions.
• Agent Observability & Tracing: Captures step-by-step agent execution traces, detailing tool inputs, API status codes, state changes, and retrieval steps in a single interface.
• Agent & Production Intelligence: Aggregates production session data to detect recurring failure patterns, tracking unaddressed user prompts and intent divergence.
• AI Remediation Recommendations: Analyzes session failures to identify root causes (such as stale state management or retrieval mismatches) and generates actionable fix recommendations.
• Stack Integrations: Integrates natively with foundation model providers (OpenAI, Anthropic, AWS Bedrock, Azure AI), application frameworks and tracing protocols (LangChain, LangGraph, OpenTelemetry), and data/ML platforms (Databricks, Snowflake, MLflow).

Audience & Use Cases

• Audience: AI application developers, machine learning engineers, software QA teams, and enterprise IT product managers.
• Use Cases: Pre-launch scenario testing for autonomous agents, root-cause diagnosis of multi-turn conversational breaks, evaluation of RAG retrieval vs. generation errors, and continuous monitoring of production AI workflows.

Technical Specifications

• Deployment & Access: Managed SaaS platform accessible via web dashboard and API integrations.
• Supported Frameworks & Protocols: LangChain, LangGraph, OpenTelemetry, REST APIs.
• Pricing Structure: Tiered monthly credit system (Free tier providing 100 credits/month; Builder tier at $20/month for 400 credits; Growth tier at $50/month for 1,000 credits).

Block Convey, Inc. is headquartered in the United States and offers compliance alignment for frameworks including the EU AI Act, NIST AI RMF, ISO 42001, and HIPAA.