Name: Blueworx IVA
Author: Waterfield Technologies

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Enterprise Flash Array Storage

File Sync and Share

Fraud Detection

High Availability Cluster

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

Network Operating Systems

Network Performance Monitoring

Remote Monitoring and Management

SaaS Management

Software Defined Storage (SDS)

Threat Hunting

User Virtualization

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Auto Repair

Building Information Modeling (BIM)

Construction Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Investment Portfolio Management

Law Practice Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Vertical-Specific

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Blueworx IVA is an Intelligent Voice Automation (IVA) platform offered by Blueworx. According to the vendor, this platform aims to enhance customer interactions and provide personalized service options beyond traditional IVR capabilities. It is designed for organizations of various sizes, including small businesses and large enterprises. Contact center managers, customer experience managers, customer service representatives, as well as professionals in the telecommunications and healthcare industries, are among the target users of Blueworx IVA.

## Key Features

According to the vendor, Blueworx IVA offers the following key features:

**Intelligent Voice Automation**: Blueworx IVA leverages AI and conversational speech technology to automate customer interactions. The platform supports natural language understanding and open-ended inquiries, utilizing AI engines such as IBM Watson, Amazon Lex, and Google Dialogflow.

**Mixed-Mode Features**: Blueworx Cloud, the application platform of Blueworx IVA, allows the simultaneous running of AI applications alongside VoiceXML applications. This capability enables organizations to harness the power of AI without having to replace their existing contact center infrastructure.

**Voice Response**: Blueworx Cloud utilizes natural language processing to understand customer needs and intent. According to the vendor, it provides a conversational AI experience for voice interactions, offering flexibility in delivering personalized and efficient voice responses.

**Notification Services**: Blueworx Cloud includes proactive communication capabilities through its notification services. Organizations can utilize voice and digital channels to deliver real-time alerts, reminders, emergency notifications, and targeted promotions to customers.


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Blueworx IVA

Waterfield Technologies

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Interactive Voice Response (IVR) Systems

Blueworx IVA

Overview

What is Blueworx IVA?