Boast

Boast is a video testimonial software solution designed to assist businesses in collecting and sharing customer feedback, including video testimonials, online reviews, and customer surveys. According to the vendor, Boast is suitable for businesses of all sizes, from small startups to large enterprises. It caters to various professions and industries, including Marketing and Sales teams, Customer Service teams, Product teams, Leadership teams, as well as Real Estate, Health & Wellness, Software Companies, Creators & Consultants, Non-profit, Association & Advocacy, Financial Services, and Agencies.

Key Features

Forms: According to the vendor, Boast offers a robust form builder with tools to create customized feedback forms. It includes conditional logic to show different questions and messages based on rating sentiment. Users can collect user-generated content through video and photo collection fields. Boast also provides form templates for NPS, CSAT, CES, and more to standardize feedback collection. Multi-page forms enhance the user experience, and review site integrations allow for the collection of online reviews. Additionally, the landing page designer enables customization of the forms' look and feel, and sharing options facilitate integration with social media sites.

Sequences: Boast provides automated email and SMS requests for feedback, along with automated reminders to increase response rates. Pre-built templates for NPS, CSAT, and CES are available to standardize feedback collection. The platform allows for recurring requests to gather feedback at regular intervals, and automatic enrollment based on specific criteria streamlines the process.

Contacts: Boast enables easy management of customer databases by allowing users to import and export contacts. Reporting at the contact level helps track customer sentiment over time. The platform offers organization features such as locations, staff, and custom tags for categorizing contacts. Integrations with CRM systems via Zapier ensure that contact lists are kept up-to-date.

Responses: Boast facilitates the collection of photo and video feedback, including testimonials and reviews. Users can analyze aggregate ratings to understand sentiment changes over time. The platform supports standard formats for collecting feedback, including NPS, CSAT, CES, or 5-star format. Responses can be organized and categorized for easy access and analysis.

Widgets: Boast provides embeddable widgets that showcase video testimonials on websites and landing pages. The platform offers ad-free video hosting for a seamless user experience. Integration with Zapier allows for easy distribution of feedback to additional channels. Users can also download testimonial videos for use in marketing and advertising materials.

Integrations: Boast integrates with CRM systems and customer support tools via Zapier, enabling seamless data flow and enhanced workflow efficiency. Social media integrations allow for sharing feedback on various social channels.