#1 most frequent
United States of America
51.2%22 installations of 43
What is BookStack?
BookStack is a self-hosted platform designed to help businesses organize and store information. According to the vendor, it is suitable for companies of all sizes, including small startups and large enterprises. Professionals and industries such as software development, IT and technology, education, marketing and advertising, and non-profit organizations can benefit from the features offered by BookStack.
Categories & Use Cases
Who Buys & Uses BookStack
#2 most frequent
Canada
9.3%4 installations of 43
#3 most frequent
France
9.3%4 installations of 43
An OpenSource solution for internal documentation, that You can open to more contributors
Use Cases and Deployment Scope
We use BookStack to organize the knowledge base of our IT department in a logical, human understandable manner. User authenticates with their Active Directory account. Some books are open to everyone in the company, such as end-user manuals for most our internal information systems, FAQs and an official update journal of the IT department. Other books are available upon login, with granular access-management based on AD group memberships. My colleagues in IT organize support manuals, I publish methodologies, application infrastracture documentation and handbooks for external suppliers so that we reduce their prep time as well as time required from internal resources to instruct them. Once, we have run user acceptability tests in BookStack, detailing the steps in the software itself and embedding an assessment matrix form (from another service) in a floating overlay.
Pros
- Documentation
- Guides
- Knowledge-base
- Version control
Cons
- Continuity in backward compatibility
- Dark mode
- Absent tree view
Return on Investment
- Spillover within Business IT staff up, nearly double substitutability. This is through the ability of a support technician servicing a different product to find a guide describing how to solve the more frequent issues the way a product lead would do it.
- Time to draft and publish a documentation down some 20% compared to previous solution.
- OpenSource that integrates fine with enterprise-grade software and somehow even passes security audit. 20 times cheaper to implement compared to Confluence, almost free to maintain.
Alternatives Considered
Atlassian Confluence, MediaWiki, DokuWiki and OneNote
Other Software Used
Microsoft Power BI, Microsoft Power Automate, Power Apps, Microsoft SQL Server, Microsoft Visio, DataGrip, Microsoft Visual Studio Code, Android Studio