Name: Botpress
Rating: 8 (1 reviews)
Author: Botpress

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Rasa

Rasa Technologies Inc

Azure AI Bot Service

Microsoft

Gist

ChatBot

LiveChat

Smith.ai Live Website Chat

Smith.ai

IBM watsonx Assistant

Tidio

Drift

SAP Conversational AI (discontinued)

ZoomInfo Chat

ZoomInfo

AWS Chatbot

Amazon AWS

ManyChat

Mercury.ai

Mercury.ai GmbH

360 SMS App

360 Degree Cloud Technologies Pvt Ltd

### User Interface and Experience
Users find Botpress's visual editor to be a valuable tool for quickly constructing chatbot flows, allowing for a smooth transition between visual design and code implementation. However, some users express concerns about the lack of comprehensive documentation and outdated tutorials, hindering the learning curve for building bots effectively. Despite these challenges, the majority of users appreciate the intuitive nature of the interface and the flexibility it offers in customizing bot interactions. The drag-and-drop functionality of the visual designer is particularly praised for its ease of use and efficiency in creating engaging chatbot experiences.

### Learning and Documentation
Users generally express concerns about Botpress's learning curve and documentation quality. While some find the learning curve to be a significant obstacle that hinders their progress, others appreciate the ongoing improvements in the documentation that aid in understanding the software better. However, there is a consensus that more detailed and comprehensive documentation is needed to support users in effectively utilizing Botpress for their needs.

### Open Source Advantages
Users appreciate the flexibility and freedom that Botpress's open-source advantages offer, allowing for easy customization and integration with existing applications. The community forum support and robust SDK further enhance the development process, making it a preferred choice for those seeking a comprehensive and adaptable solution. The consensus is clear: Botpress's open-source advantages play a pivotal role in its appeal and functionality, providing users with the tools they need to create intelligent chatbots efficiently and effectively.

### Paid Features and Support
Some users appreciate the value that Botpress's paid features and support bring to their field workers' support needs. However, others express concerns about the heavy reliance on paid features and support within the business model. The mixed opinions suggest that while paid features and support are beneficial for some, they may pose challenges for others seeking a more inclusive support approach.

Users have discovered that Botpress effectively solves the business problem of initial customer conversations and directing them to the right place. This has proven beneficial as it helps conserve resources that can be allocated to other areas of the business. Customers have experienced improved engagement, lead generation, and reduced customer service costs by utilizing Botpress. Organizations have found it to be a helpful tool in creating AI chatbots, simplifying and accelerating the development process. Additionally, users have successfully transferred existing Cognigy bots to Botpress, praising its fast and efficient process. The open-source nature of Botpress makes it an appealing and cost-effective option for complex use cases that cannot be solved with other bot software. Users appreciate its ease of installation, making it a suitable alternative for on-prem chatbots in a help desk solution. As an evaluation continues, users recognize Botpress's potential as a useful tool in learning environments, facilitating fast communication with visitors and data requests.

Open-source platform: Users appreciate that Botpress is an open-source platform, which allows them to use it completely free of charge. Several users have mentioned this aspect and find it a valuable benefit.

User-friendly interface: The user interface of Botpress has been praised by many reviewers. They describe it as awesome and stunning, with easy navigation and adjustment options. This makes it straightforward to use and worth considering for chatbot development.

Good documentation: Many users have found the documentation of Botpress to be really good. They mention that it is easy to understand, thanks to clear explanations and helpful screenshots provided within the documentation. This has been appreciated by those who are new to the software or need guidance during their usage journey.

Latency and Lag Issues: Some users have experienced latency and found the software to be laggy at times, impacting their overall experience with Botpress.

Difficulty Setting Up Multiple Instances: Setting up multiple instances from one installation has proven to be difficult for some users, causing frustration and adding complexity to the process.

Steep Learning Curve for Beginners: The learning curve for beginners can be challenging, making it harder for new users to get started with Botpress.

Botpress is an on-premise open source chatbot  building platform for IT operations, developed by the company of the same name in Quebec.

Rasa is a conversational AI platform from the company of the same name headquartered in San Francisco, enabling enterprises to build customer experiences. Rasa’s platform was built to create enterprise-grade virtual assistants, allowing personalized conversations with customers - at scale. Rasa’s conversational AI platform allows companies to build better customer experiences by lowering costs through automation, improving customer satisfaction, and providing a scalable way to gather customer intelligence. Rasa’s platform is powered by Rasa Open Source, which has seen more than 10 million downloads since launch, and is supported by a community learning from each other and working together to make better text- and voice-based AI assistants.

Developer Edition

Growth

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Botpress

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Botpress v12 Channel Integration with Twilio SMS | Food Ordering Bot

Demonstrating IVR (Interactive Voice Response) with Botpress v12

Botpress V12.12.1 Backend Demo

Botpress demo

Demo Chat Bot Cebot yang Dikembangkan Menggunakan Botpress

Botpress v11 – BigBank® Internal Employee Demo

BOTPRESS 1 CLICK INSTALLATION + DEMO TUTORIAL + $50 FREE TRIAL + CHATBOT 

Debugging in Botpress

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Chatbot Platforms

Botpress

Overview

What is Botpress?