Name: BotsDekho
Author: Girnar Software

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Functional Testing

Product Analytics

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise Feedback Management

Enterprise Search

Online Notary

Enterprise

Accounting

Hedge Fund

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

Configuration Management

Converged Network Adapters (CNAs)

Data Center Cooling

Density-Optimized Servers

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Privileged Access Management

Remote Desktop

SaaS Backup

Software Components

Storage as a Service (STaaS)

System Monitoring

Unified Communications Monitoring

User Virtualization

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

Sales

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Awards Management

Direct Secure Messaging

Loan Servicing

Vertical-Specific

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BotsDekho, developed by ZigChat, is a chatbot solution aimed at enhancing customer support for businesses. According to the vendor, BotsDekho utilizes advanced structured chat algorithms to provide prompt and accurate responses to customer queries. This versatile chatbot solution is designed to cater to businesses of various sizes, from small startups to large enterprises. It is particularly relevant for professionals and industries such as e-commerce, banking and financial services, travel, real estate, and logistics, as it seamlessly integrates into their preferred communication channels.

## Key Features

**Improved Customer Support**: According to the vendor, BotsDekho enhances customer support by utilizing advanced structured chat algorithms, ensuring prompt and accurate responses to customer questions.

**Trusted by Leading Brands**: The vendor claims that ZigChat's exceptional customer service and live chatbot service have earned the trust of top-tier brands, improving their large-scale customer experiences.

**Increased Conversions**: BotsDekho, as per the vendor, helps businesses increase conversions by 15% by providing personalized recommendations and saving customers 109 hours through automated responses.

**Faster Customer Response**: The vendor states that BotsDekho enables businesses to respond to customers 44% faster with its advanced chat algorithms and immediate replies, ensuring quick resolution within 1 minute.

**Integration into Preferred Communication Channels**: According to the vendor, BotsDekho seamlessly integrates with businesses' preferred communication channels, enhancing visitor experience and adapting to customers' purchasing journey through unique workflows.

**Automate Customer Queries**: The vendor claims that BotsDekho automates up to 70% of repetitive queries, allowing businesses to focus on more complex operations and saving valuable time.

**Convert Visitors to Customers**: According to the vendor, integrating BotsDekho can increase revenue by 10-25%, reduce cart abandonment by 13%, and provide immediate replies and personalized product recommendations to convert visitors into customers.

**Unified and Seamless Customer Support**: The vendor suggests using chatbots for customer support across multiple channels to ensure no query is left unanswered and offer a unified and seamless customer experience.

**Access Customer and Order Data**: According to the vendor, BotsDekho provides 24/7 responses to customer queries, improving overall customer satisfaction, reducing wait times, and offering quick resolution by accessing relevant customer and order data.

**Boost Customer Retention**: The vendor claims that BotsDekho can help maximize Net Promoter Score (NPS) with Level 3 AI monitoring, offer instant customer support 24/7, and provide personalized query responses for increased customer retention.

**Reduce Team's Workload**: According to the vendor, BotsDekho can free up the customer support team's time by automating repetitive tasks, allowing them to focus on more complex cases and streamline operations.

Help.com Chat

eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support.  The product has been discontinued.

eAssistance Pro (discontinued)

BotsDekho

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Girnar Software

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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BotsDekho

Overview

What is BotsDekho?