Name: Broadcasting Dialer
Price: 5000 USD
Author: Gventure Technology

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

PHP Frameworks

Development

Business Intelligence (BI)

Collaboration

Manufacturing Execution

Payment Facilitation

Quality Management

Enterprise

Accounting

Blockchain Payments

Merger and Acquisition

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Bot Mitigation

Cloud Storage

Container Security

Data Center Outsourcing (Canada)

Data Center Power

Data Replication

Endpoint Security

Firewall

Fraud Detection

Graph Database

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Mobile Data Security

Network Performance Monitoring

Network Troubleshooting

SQL Server Performance Monitoring

Scale-Out Storage

Secure Access Control

Smart Contracts

Testing Services

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Grant Management Software

IP Geolocation

Marketing Attribution

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Dialer

Sales Training

Sales

Data-Centric Audit Protection (DCAP)

Security

Aviation

Emergency Notification

Fleet Maintenance

Hospital Management

Hotel Management

Retail Analytics

Revenue Cycle Management (RCM)

Shipping

Veterinary

Warranty Management

Vertical-Specific

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Broadcasting Dialer, offered by Gventure Technology, is a versatile mass communication solution designed to enable businesses to send voice messages to multiple recipients simultaneously. This feature-rich tool is suitable for companies of all sizes, including call centers, marketing and sales teams, customer support teams, healthcare providers, and educational institutions.

## Key Features

**Voice Broadcasting**: According to the vendor, Broadcasting Dialer allows businesses to efficiently reach a large audience by sending voice messages to multiple recipients simultaneously. It can be used for various purposes such as announcements, promotions, reminders, and notifications.

**Interactive Voice Response (IVR)**: The vendor claims that Broadcasting Dialer provides an IVR system that enables callers to interact with the system using voice commands or DTMF tones. This feature reduces the need for human assistance and allows for personalized and automated customer interactions.

**Real-Time Reporting**: Broadcasting Dialer offers real-time data and analytics to track the performance of voice broadcasts. The vendor states that users can access insights into call status, answered/unanswered calls, transfers to agents, and more. This feature helps monitor campaign effectiveness and facilitates data-driven decision-making.

**Answering Machine Detection**: According to the vendor, Broadcasting Dialer automatically detects whether a live person or an answering machine has answered the call. This feature optimizes call handling, improves agent productivity, and ensures efficient use of resources.

**Customized Caller ID**: Broadcasting Dialer allows users to customize the caller ID displayed on the recipient's phone, according to the vendor. This feature enables personalized and branded communication, enhancing trust and recognition with the recipient.

**Multi-Tenant**: The vendor claims that Broadcasting Dialer supports multiple customers (tenants) with a single software instance, providing a cost-effective and efficient management solution for multiple clients. Each customer enjoys a secure and segregated environment.

**Web-Based System**: Broadcasting Dialer is accessible remotely through a web browser, eliminating the need for desktop installations, according to the vendor. This feature provides flexibility and convenience in managing campaigns from anywhere with an internet connection.

**Detailed Reports and Call Analytics**: According to the vendor, Broadcasting Dialer offers comprehensive reports on campaign performance, including call status, call counts, and percentage of calls. This feature enables data analysis and optimization of future campaigns.

**SMS Broadcast**: Broadcasting Dialer allows users to send bulk text messages to a wide range of recipients, according to the vendor. This feature is suitable for announcements, promotions, reminders, and notifications, providing a quick and efficient way to reach the audience.

**Automatic Call Recording**: The vendor states that Broadcasting Dialer records incoming and outgoing calls for quality assurance and compliance purposes. This feature helps monitor agent performance, resolve disputes, and ensures accurate record-keeping and documentation.

Basic

Kixie is a telephony and VoIP software solution from Kixie.

Custom Plan

Kixie

Omnichannel CX

Call Center Standard

Digital CX

Bright Pattern Contact Center

Broadcasting Dialer

Dialer Software includes auto dialers and predictive dialers. Auto dialers automatically dial phone numbers. Predictive dialers are a type of auto dialer that attempt to reduce the time agents spend between calls algorithmically, maximizing agent efficiency.

Gventure Technology

Dialer Logistics

Features related to the logistical approach of a sales dialer product.

Single line dialing

Double line dialing

Calls are dialed on two lines simultaneously.

Triple line dialing

Calls are dialed on three lines simultaneously.

Call into server with landline

Salespeople use their own landline phone to connect to the dialer and take calls.

Call into server with VoIP "soft phone"

Salespeople can use VoIP telephony business phones to connect to the dialer and take calls.

Call into server with mobile phone

Salespeople can use cell phones to connect to the dialer and take calls. (May be a mobile app.)

Predictive dialer

Dials multiple numbers at once; connects the salesperson if a live speaker answers.

Power dialer

Dials one number at a time; automatically dials the next number if the call is not answered by a live speaker.

Preview Dialer

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

Contact preview

Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.

Dialer-CRM integration

Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.

Built-in CRM

Dialer includes some built-in CRM features.

Dialer integration to social media

Dialer integrates to social media to pull in background info on contacts from social profiles

SI database integration

Dialer integrates to third-party databases for additional sales intelligence information, such as Data.com

Call notes & tags

Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.

Automatic call logging

Dialer automatically logs all calls (successful/attempted).

Core Dialer

Features that support sales calls with automatic dialing.

Outbound dialing

Allows reps to quickly and automatically make outbound sales calls based on call lists.

Inbound routing

Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.

Custom caller ID

Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.

Click-to-call

Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.

Recorded voicemail drop

Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.

Dialer contact import

Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.

Campaign & list management

Users can create and modify contact lists/calling campaigns.

Call Follow-up and Quality Assurance

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

Sales emails

Includes email functionality for nurturing warm leads or contacting people who were unavailable via phone. Emails can be sent within the dialer software interface.

Follow-up calls

Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.

Appointment scheduling

Users can schedule appointments and manage appointments including time slots.

Calendar sync

The dialer software syncs with electronic calendars, such as Google Calendar and Outlook.

Dialer reporting & analytics

Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.

Dialer call recording

The dialer software allows phone conversations to be recorded.

Dialer call monitoring

The dialer software allows phone conversations to be monitored for coaching purposes; related to sales performance management.

Dialer compliance

The software supports FTC regulations around time zones and dropped calls.

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Broadcasting Dialer

Overview

What is Broadcasting Dialer?