Broadcasting Dialer

Broadcasting Dialer, offered by Gventure Technology, is a versatile mass communication solution designed to enable businesses to send voice messages to multiple recipients simultaneously. This feature-rich tool is suitable for companies of all sizes, including call centers, marketing and sales teams, customer support teams, healthcare providers, and educational institutions.

Key Features

Voice Broadcasting: According to the vendor, Broadcasting Dialer allows businesses to efficiently reach a large audience by sending voice messages to multiple recipients simultaneously. It can be used for various purposes such as announcements, promotions, reminders, and notifications.

Interactive Voice Response (IVR): The vendor claims that Broadcasting Dialer provides an IVR system that enables callers to interact with the system using voice commands or DTMF tones. This feature reduces the need for human assistance and allows for personalized and automated customer interactions.

Real-Time Reporting: Broadcasting Dialer offers real-time data and analytics to track the performance of voice broadcasts. The vendor states that users can access insights into call status, answered/unanswered calls, transfers to agents, and more. This feature helps monitor campaign effectiveness and facilitates data-driven decision-making.

Answering Machine Detection: According to the vendor, Broadcasting Dialer automatically detects whether a live person or an answering machine has answered the call. This feature optimizes call handling, improves agent productivity, and ensures efficient use of resources.

Customized Caller ID: Broadcasting Dialer allows users to customize the caller ID displayed on the recipient's phone, according to the vendor. This feature enables personalized and branded communication, enhancing trust and recognition with the recipient.

Multi-Tenant: The vendor claims that Broadcasting Dialer supports multiple customers (tenants) with a single software instance, providing a cost-effective and efficient management solution for multiple clients. Each customer enjoys a secure and segregated environment.

Web-Based System: Broadcasting Dialer is accessible remotely through a web browser, eliminating the need for desktop installations, according to the vendor. This feature provides flexibility and convenience in managing campaigns from anywhere with an internet connection.

Detailed Reports and Call Analytics: According to the vendor, Broadcasting Dialer offers comprehensive reports on campaign performance, including call status, call counts, and percentage of calls. This feature enables data analysis and optimization of future campaigns.

SMS Broadcast: Broadcasting Dialer allows users to send bulk text messages to a wide range of recipients, according to the vendor. This feature is suitable for announcements, promotions, reminders, and notifications, providing a quick and efficient way to reach the audience.

Automatic Call Recording: The vendor states that Broadcasting Dialer records incoming and outgoing calls for quality assurance and compliance purposes. This feature helps monitor agent performance, resolve disputes, and ensures accurate record-keeping and documentation.