TrustRadius Insights
BuildingLink is a comprehensive property management software that streamlines various operations and provides useful features for …
Overview
What is BuildingLink?
BuildingLink is a property management software solution from the company of the same name in New York.
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What is BuildingLink?
BuildingLink is a property management software solution from the company of the same name in New York.
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Product Details
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- Tech Details
What is BuildingLink?
BuildingLink Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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BuildingLink is a comprehensive property management software that streamlines various operations and provides useful features for residents, property managers, and on-site staff. Users can easily access and update resident information such as unit numbers and contact details, while also keeping track of keys, building access, and packages. By doing so, users can eliminate human errors and ensure accountability for their actions.
One of the significant issues facing property managers is effective communication with residents. BuildingLink solves this problem by providing a safe and secure portal for managing everything a resident could possibly need. Community information, rules, regulations, safety alerts, etc., are accessible in real-time via mobile access hence enabling proactive communication without the need for mass letters or announcements. Additionally, residents are able to communicate more effectively with management and each other, saving time and limiting physical communication. Overall BuildingLink is an excellent tool that enhances productivity, saves time, and improves communication within the building community.
Ease of Use: Reviewers have consistently praised BuildingLink's ease of use, with multiple users mentioning that it is easy to learn, navigate, and use. The interface is also intuitive and straightforward to use.
Thoroughness: Many reviewers were impressed by the thoroughness of BuildingLink. Every move is recorded and nothing can be easily deleted, making it a reliable and secure platform for management. Users appreciated the maintenance tracking module which allows managers to create work tickets from the office and close them out even with pictures.
Tenant Resources: BuildingLink was described as a fabulous resource for tenant resources by several reviewers due to its directory and bulletin boards that make it easy to connect tenants and provide information. Additionally, the MarketPlace posting feature was praised for its ability to connect users with their neighbors without much effort, making it a great tool for trading tips or selling furniture.
Outdated UI: Several users have commented that the BuildingLink user interface looks outdated and is not very user-friendly. They feel that updating the design could greatly improve the software's usability.
Random crashes: Some users have reported that the program crashes randomly, which causes residents to struggle with maintenance requests. This issue has been mentioned by several reviewers, significantly impacting their experience with BuildingLink.
Lack of violation management system: Many HOA and COA users have expressed disappointment in the lack of a violation management system, which they consider a major issue for their use cases. They hope for this feature to be added soon to make managing violations easier.
Users commonly recommend the following:
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The customer service team is praised for being friendly and committed to answering questions. Customers appreciate the prompt and helpful responses they receive when reaching out for assistance.
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Users recommend utilizing the concierge version of the software when the internet is down. This feature allows users to continue accessing and managing their property data even in situations where internet connectivity is limited or unavailable.
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BuildingLink is considered superior to other property management software options by several users. They highlight its comprehensive features, user-friendly interface, and overall effectiveness in streamlining property management tasks.
Additionally, reviewers suggest creating a presentation to showcase the benefits of BuildingLink to Boards. This can help effectively communicate the advantages and potential value that the software brings to property management operations.