C-Desk

C-Desk is a help desk and service request management software designed to streamline and enhance the process of resolving issues and managing service requests in any department of an organization. According to the vendor, this software is suitable for organizations of any size, catering to the needs of IT departments, HR departments, admin departments, customer support teams, and service desk teams across various professions and industries.

Key Features

Ticketing Software: According to the vendor, C-Desk provides a comprehensive tool for managing service requests in any department of an organization, supporting inter-department communication and functioning as an internal service request management software.

Service Request management: The vendor states that C-Desk is designed to support all departments and multiple locations, aiming to fasten the process of resolving issues through service request routing. It allows both auto routing of tickets and manual assignment.

Query Management: According to the vendor, C-Desk helps in managing and resolving queries from customers, vendors, and employees. It enables linking of queries to service requests or complaints and provides transparency and secrecy as required.

IT Helpdesk, HR Helpdesk, Admin Helpdesk (For All Departments): C-Desk covers helpdesk needs for various departments in an organization, allowing users to raise service requests for any department. The vendor claims it supports roaming profile for users to raise requests from any location.

Web based helpdesk solution: C-Desk is a web-based application accessible from any location, allowing users to login service requests from anywhere. According to the vendor, it provides centralized management as well as decentralized management of services.

Knowledge base & easy search: The vendor claims that C-Desk uploads and stores information in the knowledge base, facilitating easy search and retrieval of information. It includes organization forms, templates, study material, policies, and more.

IT Help desk: According to the vendor, C-Desk manages IT-related service requests and issues, providing support for IT departments in resolving technical problems. It also tracks and monitors IT assets and their lifecycle.

Surveys and Polls: C-Desk conducts surveys and polls within the organization, aiming to help make informed decisions based on employee feedback. According to the vendor, it can also improve customer satisfaction through feedback collection.

Asset management: The vendor states that C-Desk manages the lifecycle of assets in the organization, tracking and monitoring IT assets as well as other types of assets. It includes features like warranty tracking and asset assignment.

Customer Support management: C-Desk handles service requests and complaints from customers, enabling linking of customer service requests to other departments. According to the vendor, it provides transparency and secrecy as required.