Name: HigherGround Data Capture Optimizes Operations
Uploaded: 2019-05-10T17:14:01.000Z
Duration: 2 min 3 s
Description: Overview of HigherGround Data Capture Optimizes Operations

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Cross-Browser Testing

Functional Testing

Mobile App Development

PHP Frameworks

Product Analytics

Development

Learning Management

Online Proctoring Software

Education

Board Management

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Payment Facilitation

Policy Management

Privacy Policy Generators

Enterprise

Accounting

Accounts Payable

CTRM

Online Trading

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Compliance

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Migration

Cloud Storage

Container Management

Content Delivery Networks (CDN)

Data Analytics  and BI Services

Data Warehouse

DevOps

Distributed Denial of Service (DDoS) Protection

Embedded Business Intelligence (BI)

Fraud Detection

Incident Response

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Mobile Identity

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Privileged Access Management

Requirements Management

Technology Scouting Software

Traffic Switching

Unified Communications Monitoring

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Landing Page

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

Secure Access Service Edge (SASE)

Security

Dental

Direct Secure Messaging

Intelligent Document Processing

Vertical-Specific

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Calibre is call center recording software from HigherGround, Inc..

WFM Enterprise

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

CX Cloud Essentials

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Call Center Workforce Optimization

Likelihood to Recommend

Support Rating

HigherGround, Inc.

Overview of HigherGround Data Capture Optimizes Operations

HigherGround Data Capture Optimizes Operations

The HigherGround platform allows any organization to record telecommunications and other data, with easy retrieval and storage capabilities.

Maintenance Team Manager

Calibre 2022-04-08 23:45:24

Adobe InDesign

VP and CFO

Calibre 2020-03-12 11:56:19

Sketch

Graphic Designer & Digital Marketing Associate

Calibre 2019-01-14 10:40:25

Remote Desktop Services

Adobe Acrobat

Microsoft 365

Microsoft 365 Business Premium

Senior Associate

Calibre 2019-01-03 00:58:21

Remote Desktop Manager

Foxit PDF Editor

LinkedIn Learning (Lynda.com)

JFrog Artifactory

Calibre 2019-10-12 22:28:06

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Online presence

Software installation

Make the best

Hit or miss

See more customization

Cloud based

Instant messages

User interface

Default settings

Rights management

Hard drive

Users to view

Management of multiple

Maintenance costs

Multiple formats

File types

Right direction

Handling multiple

End user

Record calls

Home

Call Center Workforce Optimization Software

We are using this software to monitor the calls made by our agents to customers, potential customers, external employees, and suppliers. We can know with the call recordings the performance of the agents, thanks to the analysis and reports that the platform gives us. It is very useful and has significantly improved the work of our agents.

It allows us to record calls for customer service, as well as to record radio communications with the various employees in the field, ensuring that everything is recorded and nothing is overlooked.
It also saves the files of these recordings in an easily accessible file library, so that they can be retrieved and listened to whenever necessary.
It also allows for mobile recordings, for better and greater monitoring of employee calls on the road.

We had problems installing the software and adapting it to our computers, it was a bit of a long process because we had to try several times.
The radio recording sometimes does not sound very good, maybe it is when the radio loses coverage or range, but the quality of those recordings is not so optimal.
We have tried to contact technical support several times, including for the software installation, and never got through.

Makes recordings of phone calls, radio calls, and text messages, to closely monitor interactions with customers, employees, and suppliers.
Features a file library, which stores each recording in an organized and easily searchable manner.
Provides scheduled reports and analysis to track agent performance, determine call failures, and correct errors being made.

This software has been a great help to keep in control of all communications in the company, achieving better attention to customers and suppliers and better communication between employees. We have been able to effectively monitor communications with our suppliers, being able to meet deadlines and deliveries, which has benefited the company economically.

We use Calibre to manage our eBook libraries and to edit and produce new publications. I am the organization's primary user, although others throughout the organization use it occasionally as well. It allows us to keep our documents and publications organized, coherent, and current, even with multiple sources and devices. It's pretty indispensable.

Reformatting publications.
eBook editing.
Publication organization.

I'd like to see more customization.
More plugins and plugin notifications.

Saves hours of time each week.
Updates as we need so we're always at the industry standard.

While I've been using Calibre independently for years, my team has recently (in the past 3 years or so) adopted it as well. It has the ability to easily convert PDFs and non-compatible ebook formats into a format readable by your device of choice. This allows my team to trade off on older technical books and small press industry books without having to jump through too many hoops to find a device or software to read it on. 

In addition, the news feature, when coupled with the magazine collection, helps the entire team stay on top of the industry and in sync with one another.

eReader format conversion.
Digital eBook library collection.
Metadata gathering for books and magazines.
Easy news collecting for regular reading.

The UI is ancient and was cumbersome even then.
The intelligence of the converter for PDF to ebook is very hit or miss and doesn't always produce satisfactory results.
It requires a physical connection to your machine. This would be the perfect tool if it had remote cloud-based operation.

Increased the learning time of my team.
Allowed for easy exchange of lengthy documents.
Provided more up to date general knowledge for the departments.

Calibre is used personally by me. It provides an ideal platform for me to store various ebook formats, and converts them all to a common format that can be read by various digital readers.

Calibre supports various import format file types. After importing a particular digital ebook format, Calibre can be used to convert the ebook to a format preferred without loss of data.
Calibre offers a batch conversion routine. As the end user, I don't have to waste time manually converting one ebook at a time. Instead, I can select multiple ebooks and choose the "Bulk Convert" option.
With Calibre I have a digital library where all my ebooks are categorized and stored. I no longer have to search for their locations in my hard drive.

The Calibre ribbon interface could use some updating. When space is limited the ribbon menu ends with a set of arrows requiring the user to click on to drop down and see the rest of the menu. There should be an option to automatically shrink the ribbon to fit within the width of the Calibre window.
Calibre's Help command directs you to an online website for assistance. It would be great if there was an option to have a built-in help file that does not require an online presence.

The greatest positive impact of Calibre is the time it saves in being a virtual digital library manager. Now I don't have to waste time searching for files stored all over my digital network. I can just open Calibre and search for them all from a single location.
Another excellent ROI is Calibre's ability to convert various digital ebook formats into a format I prefer to store the file. Now I no longer need to have installed various digital readers to be able to enjoy reading my digital ebooks.

Microsoft 365 Business, Microsoft Office 365, Remote Desktop Services

Calibre is a niche application we use for knowledge management. Being in a technical field, we often purchase technical books for training or improving our knowledge on something. More and more, users want digital copies of these books, and they become difficult to manage from a format perspective. Calibre and it's corresponding server help us manage our digital knowledge in an accessible way that all our users can access. Calibre handles multiple ebook formats with ease, and lets users select the one that they want that is of value on their device. As a result, our users now have a centralized spot to look for a particular ebook, without having to resort to word-of-mouth management.

Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.

User Interface - Calibre's user interface is pretty out of date looking, and the icons are often confusing. If not for the text labels, it would probably be a pretty hard interface to navigate.
Calibre doesn't warn you about digital rights management until you try to open digital media containing it. It would nice to have that flagged ahead of time to remove the offending content and any chance of it being propagated amongst users.
Calibre's metadata management system is fine, but doesn't always make the best choices when choosing to preserve or replace metadata depending on what it found online. It'd be preferable to have it present both the "before" and "after" metadata options prior to replacing the metadata.

Enables technical engineers to share a pool of technical resources without needing to purchase physical copies. This makes it simpler for sharing digital media amongst users who prefer to consume it digitally.
Calibre has enabled us to avoid the informal and confusing lending library approach by having one centralized system where users can obtain content in their preferred format.
Calibre has also been seen as a value add by our employees as they see it as an investment in our knowledge resources.

LinkedIn Learning (Lynda.com), Remote Desktop Manager, JFrog Artifactory