Call iQ

Call iQ is a call tracking and analytics solution that aims to assist businesses of all sizes in optimizing their phone call performance. According to the vendor, Call iQ provides tools and insights for tracking, recording, and analyzing phone calls to improve customer interactions and marketing strategies.

Key Features

Call Tracking: According to the vendor, Call iQ allows users to track phone calls from various advertisements and marketing channels by assigning unique phone numbers to each ad or campaign. This feature enables the capture and recording of call data for analysis.

Call Recording: The vendor states that Call iQ offers a smart recording system to track and record calls, facilitating the evaluation of employee performance and customer interactions. Call recordings can be leveraged for training, marketing, and customer loyalty purposes.

Instant 800 Numbers: Call iQ allows users to easily forward calls from an 800 number to their company's regular phone line without the need for a separate phone line. According to the vendor, users can acquire an 800 number or local number within minutes.

Call Greetings: Users can set up customized call greetings for different phone numbers, enabling them to create professional and friendly greetings. The vendor suggests that this feature allows for targeted campaigns and promotions with unique announcements.

Live Call Analytics: Call iQ provides real-time analytics on call performance and marketing strategies, generating customizable reports with easy-to-read graphs and charts. The vendor claims that this feature allows users to analyze the effectiveness of their marketing efforts.

Dynamic Number Insertion: According to the vendor, Call iQ enables the assignment of unique tracking numbers for different marketing channels. The displayed phone numbers automatically change based on how visitors found the website, allowing for real-time analytics tracking of SEO, PPC campaigns, and other links.

Text Marketing: Call iQ allows users to reach customers through text messages with an opt-in process embedded in phone calls. The vendor suggests that this feature can lead to higher open rates and immediate results compared to other marketing channels.

Call Scoring: Users can evaluate employee performance through call scoring, customizing scoring sheets for specific criteria. The vendor states that this feature enables the tracking of employee progress and improvement.

Developer/API Integration: Call iQ offers seamless integration with existing software, allowing users to create custom reports and access call recordings remotely. Integration methods include REST, XML, CSV, and more, according to the vendor.