Name: CallOne
Price: 99 USD
Author: CallOne

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Service Mesh

Development

Alumni Management

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Cost Management

Cloud Storage

Database Performance Monitoring

Email Verification

Fraud Detection

IP Address Management (IPAM)

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed IT Service

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Network Simulation

NoSQL Databases

Rack Servers

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Digital Rewards

Email Marketing

Marketing Automation

Online Proofing

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

API Security

File Integrity Monitoring

Security Orchestration, Automation and Response (SOAR)

Security

Animation

Construction Management

Debt Collection

ID Card

Last Mile Delivery

Municipal

Vertical-Specific

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CallOne by CallOne GmbH is a cloud-based communication solution aimed at streamlining and optimizing business telephony. According to the vendor, CallOne offers a range of features including a cloud telephone system, call center software, virtual phone numbers, smart queue management, and voicebots. This versatile solution caters to companies of all sizes, from small and fast-growing businesses to mid-sized and enterprise-level organizations. CallOne is utilized by professionals in customer service, sales, IT helpdesk, digital commerce, healthcare, and manufacturing & retail industries.

## Key Features

**Cloud Telefonanlage**: According to the vendor, CallOne provides a reliable and flexible cloud-based telephone system for businesses of all sizes. It offers features such as call management, call routing, and seamless integration with existing systems.

**Kundenservice & IT-Helpdesk**: The vendor claims that CallOne enables efficient automated call distribution with Warteschleifenmanagement. It also supports integration with existing applications through APIs and connectors, and offers real-time voice analysis and call center bots for automation.

**MS Teams Telefonie**: CallOne seamlessly integrates with Microsoft Teams, allowing users to make and receive calls using their office number. According to the vendor, this feature enables location-independent communication.

**Rufnummern**: According to the vendor, CallOne offers the ability to activate or port phone numbers from various regions. It also provides SIP trunks in Europe and worldwide, and supports the use of local, national, mobile, and toll-free numbers.

**Echtzeit-Sprachanalyse**: The vendor states that CallOne utilizes advanced real-time voice analysis capabilities to analyze calls for quality assurance and performance monitoring. This feature aims to help identify areas for improvement in customer interactions.

**Callcenter Software**: CallOne provides comprehensive call center software for service and sales. According to the vendor, it offers features for call management, routing, and reporting. The software also supports integration with CRM systems and provides real-time dashboards.

**Smarte Warteschleifen**: According to the vendor, CallOne offers intelligent queue management to enhance customer experience. This feature includes virtual queues, callback options, and real-time website callback to reduce wait times and improve call handling efficiency.

**VoIP-Softphone**: CallOne provides desktop and mobile softphone applications for flexible business telephony. According to the vendor, users can make and receive calls using their devices, and the softphone offers features such as presence status and call control.

**Statistiken**: According to the vendor, CallOne offers extensive real-time statistics and reporting capabilities. This feature helps monitor key performance indicators (KPIs) and track agent performance, enabling data-driven decision making for optimizing call center operations.


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CallOne

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Contact Center

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

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CallOne

Overview

What is CallOne?