Callplicity

Callplicity is a cloud phone solution designed for small businesses, offering a range of enterprise-level features. According to the vendor, it caters to various professions and industries, including real estate, non-profit organizations, small retail businesses, professional services such as law and accounting firms, and small healthcare practices.

Key Features

Phone Menus: According to the vendor, Callplicity allows callers to be connected to the appropriate department or team through a menu of keypress options.

Visual Voicemail: The vendor states that users can create custom greetings, personal and team voicemails, and access them online on desktop and mobile devices.

Call Routing & Forwarding: Callplicity enables calls to be routed and forwarded to any U.S. number or call group based on specific criteria, as per the vendor.

Group Calling: According to the vendor, incoming calls can be forwarded to groups of people, such as sales or billing teams.

Send Custom Messages: The vendor claims that Callplicity allows for the automatic sending of custom text messages or follow-ups with callers from desktop or mobile devices.

Custom Greetings: Users can create personalized welcome messages, provide service updates, and upload professional voiceover audio files to the system, according to the vendor.

Call Recording: The vendor states that Callplicity allows for the recording of all inbound and outbound calls, providing a means to monitor service levels. Access to all recordings is available on the website dashboard.

Extensions: According to the vendor, remote team members can easily call each other using Callplicity's internal extension numbers.

Conference Calls: Callplicity offers the ability to hold audio conference calls for up to 100 participants, without requiring additional software, as per the vendor's claims.