Name: Cama2000
Author: EccoSoft

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Data Analytics  and BI Services

Document Generation

File Sync

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

Asset Tokenization

Cloud Storage

Container Management

DevOps

Disk Based Backup

Fraud Detection

Hadoop-Related

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Requirements Management

SSL Certificate

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

Data Loss Prevention

User and Entity Behavior Analytics (UEBA)

Security

Automotive

Catering

Church Management

Estate Planning

Hotel Management

Insurance Claims Management

Law Practice Management

Multiple Listing Service (MLS)

Vertical-Specific

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Cama2000, developed by EccoSoft, is a call center software with an integrated campaign management system. According to the vendor, this software is designed to streamline customer communication and optimize campaign performance. It is marketed as being suitable for call centers, customer service departments, sales teams, telemarketing companies, and marketing agencies. With its user-friendly interface and advanced features, Cama2000 aims to offer efficient solutions for effective campaign management and customer engagement.

## Key Features

**Call Center Software**: Cama2000 is a call center software that includes an integrated campaign management system. According to the vendor, it allows users to create and manage campaigns for various purposes such as service conversations, appointment scheduling, sales, and hotline support.

**Home Office Solutions**: Cama2000 offers flexible home office solutions, enabling call center agents and campaign managers to work remotely. The vendor claims that users can easily manage campaigns and make real-time changes while ensuring parallel management of outbound and inbound campaigns.

**Timetracker**: Cama2000 includes a timetracker feature, serving as a digital time clock for tracking employee attendance and working hours. According to the vendor, it can be controlled from a central PC or individual workstations, supporting touchpad functionality for use in various work environments.

**Customer Communication**: Cama2000 aims to facilitate effective customer communication and engagement. It provides features such as campaign management, employee management (including external staff), appointment management, and email functionality. The software also includes a topographic database for location-based services and offers a calendar for field employees to manage their schedules efficiently.

**Real-time Statistical Analysis**: Cama2000 offers real-time statistical analysis and reporting capabilities, allowing users to monitor campaign performance and make data-driven decisions. According to the vendor, users can gain insights into key metrics, such as call volume, response rates, and conversion rates, to optimize campaign strategies.

**Dialer Integration**: Cama2000 supports dialer integration (Phoenix) and allows for the inclusion of specific phone numbers per campaign. The vendor claims that this feature enables efficient and targeted outbound calling, ensuring that the right customers are reached at the right time.

**Voice Recording**: According to the vendor, Cama2000 supports voice recording, with recordings linked to customer records. This feature enables call monitoring, quality assurance, and compliance adherence, providing insights for training and performance evaluation purposes.

**Cartographic Postal Code Directory**: Cama2000 includes a cartographic postal code directory for route planning. According to the vendor, this feature allows field employees to optimize their travel routes based on postal codes, ensuring efficient and timely customer visits.

**Data Tools**: Cama2000 offers various data tools for data cleansing and formatting. It includes features such as correct phone number formatting, duplicate record detection, address splitting, and address standardization. According to the vendor, these tools help maintain data accuracy and improve campaign targeting.

Kixie is a telephony and VoIP software solution from Kixie.

Custom Plan

Kixie

Omnichannel CX

Call Center Standard

Digital CX

Bright Pattern Contact Center

Cama2000

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Contact Center

EccoSoft

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

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Cama2000

Overview

What is Cama2000?