CaseWorthy

Customization: Users have praised CaseWorthy's customization options, with many stating that the ability to tailor almost everything has been game-changing for their agency. Some users have found that the level of customization provided by CaseWorthy is unparalleled, offering a great skeleton and sandbox for the introduction of new tools. Others have appreciated how easy it is to customize CaseWorthy and how versatile it can be for social services use because different providers can contribute different pieces.

Scalability: Several users have noted that CaseWorthy's scalability is unique compared to its competitors, offering a rare one-size-fits-all solution for large non-profits that straddle multiple social service market segments. The depth and breadth of its features fit many program needs, catering to clients with diverse requirements, including billing Medi-Cal and recording day-to-day case management. Users also appreciated discovering new capabilities eight months in, making it exciting to keep customizing the system to fit their needs exactly.

Support: Many users stated they received excellent customer support from both account managers and support teams who are responsive when issues arise. They appreciate having an account manager available who makes a noticeable difference in resolving any questions or concerns about using the database effectively. Additionally, some reviewers mentioned getting quick responses when there were issues or needing help solving problems as they arose.