CaterZen

Ease of Use: Users have consistently found CaterZen's software easy to understand and use, even for first-time users. Many reviewers appreciated how the software is customizable with their menus, prices, policies, etc., making it a complete package for all catering needs. Additionally, several users found that entering and revising orders was easy with CaterZen's interface.

Efficiency: A significant number of users noted that using CaterZen helped them save time in various ways. For example, several reviewers mentioned how the program allowed them to save over an hour a day in paperwork by generating quick proposals and easily editing orders. Others appreciated features like the auto-fill feature when putting in an address that saved a lot of time during order entry or the custom kitchen reports which helped accurately and efficiently prepare orders.

Customer Support: Multiple users praised the quality of customer support provided by CaterZen. Reviewers noted that support tickets were responded to quickly and acknowledged promptly, with staff regularly adding features to help increase productivity and accuracy. Furthermore, some customers spoke positively about attending caterplazooza conferences hosted by CaterZen where they had enjoyable experiences learning more about the software.

Limited customization options: Some users have expressed frustration with limited user interface customization, particularly when it comes to important documents such as invoices. Additionally, the inability to customize colors on these documents has led to confusion and difficulties for some reviewers.

Difficulty finding past orders: Several reviewers have noted that searching for past orders can be challenging without a client name or invoice number. This issue affects both recurring customers and representatives who need to look up past orders under an unknown name.

Software glitches during updates: A common complaint among users is occasional software glitches during updates and upgrades. These errors can cause frustration and disrupt business operations.