Name: CCC ONE
Rating: 9.3 (5 reviews)
Author: CCC Intelligent Solutions, Inc

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Continuous Integration

Cross-Browser Testing

PHP Frameworks

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Environmental, Social, and Governance (ESG)

Knowledge Management

Enterprise

Accounting

CTRM

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

AIOps

Application Server

Cloud Management

Cloud Storage

Container Security

Cybersecurity Consulting

Data Center Backup

Data Center Cooling

Database-as-a-Service (DBaaS)

DevOps

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Managed DNS

Managed Security Service

Mobile Data Security

Network Performance Monitoring

Requirements Management

Software Composition Analysis (SCA)

Unified Communications Monitoring

Value-Added Resellers (VARs)

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Deliverability

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales Incentive Compensation Management

Sales

Virtualization Security

Security

Apparel

Healthcare Learning Management

Mental Health

Practice Management

Text Analysis

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

ALLDATA

COSTAR

Costar Computer Systems

AutoLeap

4d Garage Manager

Ekavat

5iQ Workshop Software

AB Magique

ABScheduler

Smart Planet Software

AM-Win Workshop

AM-Win Software

ARI (Auto Repair Software)

ARTWIN

AUTOMATE Garage Management Software

KAPTAS Tech

CCC ONE is positioned as an all-in-one solution for collision repair shops, with the intent to streamline shop operations, improve repair quality, and enhance the customer experience. The vendor claims that CCC ONE is suitable for collision repair shops of varying sizes, from small independent shops to large multi-store operators. It serves a range of professionals and industries, including collision repairers, insurance carriers, auto manufacturers, parts suppliers, and lenders.

## Key Features

**CCC ONE: Estimating**: According to the vendor, CCC ONE allows users to write estimates from anywhere and on almost any device using the web version. Users can access OEM-generated repair methods on their mobile devices and connect with diagnostics providers to initiate pre- and post-repair scans. Additionally, CCC ONE enables users to order parts online from thousands of suppliers, including OEM dealers, recyclers, and aftermarket suppliers.

**CCC ONE: Repair Workflow**: The vendor claims that CCC ONE aims to streamline the repair process from estimate to post-repair scans and beyond. It offers features such as tracking vehicle repair status, assigning tasks through a configurable dashboard, and ordering parts from multiple vendors through a single cart and invoice. CCC ONE also integrates with Clearent, a payment solution, to simplify customer-to-shop payments.

**CCC ONE: Repair Quality**: CCC ONE provides access to OEM repair procedures to ensure thorough and consistent repairs, as per the vendor's claims. Users can document standard operating procedures and track performance using CCC Checklists. The integrated diagnostics feature, CCC Diagnostics Workflow, simplifies scan initiation and reporting. CCC Repair Methods serves as a single source for OEM repair procedures.

**CCC ONE: Customer Experience**: CCC ONE offers CCC Engage, allowing customers to request estimates and book appointments online. Users can share text or email status updates to keep customers informed. The software facilitates a digitized lobby experience with touchscreen check-ins and pick-ups. CCC Photo Estimate enables customers to submit and receive estimates remotely, potentially driving more leads.

**CCC ONE: Parts**: CCC ONE provides real-time pricing, inventory, and delivery times from thousands of OEM, aftermarket, and recycled parts suppliers, according to the vendor. Users can order parts from multiple vendors in a single shopping cart, potentially reducing insurance supplements and saving time. CCC ONE also offers features to automate invoice management and connect with OEM dealers, local yards, and aftermarket suppliers.

**CCC ONE: Diagnostics Workflow**: Users can configure profiles in CCC ONE to define diagnostic operations, preferred scan types, and pricing, according to the vendor. The software prompts estimators with pre-configured diagnostic operations and pricing based on customer and vehicle information. CCC ONE identifies repairs that require pre- and/or post-repair scans to ensure that estimates reflect completed work. Users can connect with CCC Diagnostics Network providers to automatically attach scan reports to the workfile.

**CCC ONE: Engage**: CCC ONE allows customers to request estimates, book appointments, and check-in electronically, as claimed by the vendor. Users can improve customer satisfaction by sharing automatic appointment reminders and repair status updates. CCC ONE also facilitates touchscreen check-ins and pick-ups, aiming to digitize the customer experience.

**CCC ONE: Amplify**: The vendor asserts that CCC ONE helps increase customer satisfaction by inviting customers to review their experience and share reviews online. CCC UpdatePlus enables users to stay connected with customers by providing automatic appointment reminders and repair status updates. Additionally, CCC ONE allows users to create a shop profile and offer online appointments and photo estimates, potentially attracting more vehicle owners.

CCC Information Services in Chicago offers CCC ONE, a shop management system for collision repair centers emphasizing administrative efficiency and operations support, and profit reporting.

ALLDATA offers a suite of shop management applications for the automotive industry, for the management of either general auto repair or collision repair (e.g. diagnostic aid, repair aid, training, etc.).

Repair

Collision

CCC ONE

Auto Repair

CCC Intelligent Solutions, Inc

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Auto Repair Software

CCC ONE

Overview

What is CCC ONE?