Name: CEEP
Rating: 8 (1 reviews)
Author: eBSEG

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

ReportsNow

Priority Matrix

Appfluence

eMeetingsOnline

FastPIPE

FastEST, Inc.

Crowdtap

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

Frosmo

Frosmo Ltd

Aras PLM

Aras Corporation

The CEEP - Customer Experience & Engagement OmniChannel Platform, developed by eBSEG, is a solution designed to enhance digital omnichannel customer experience and engagement. This platform caters to businesses of various sizes, ranging from small enterprises to large corporations. According to the vendor, professionals and industries across sectors such as banking and financial services, telecommunications, insurance, retail, and healthcare utilize this platform to streamline customer interactions and improve overall satisfaction.

## Key Features

**Smart Platform**: According to the vendor, this platform offers a unified solution for various channels, including web, mobile, tablet, ATM, Facebook, Apple Watch, and messaging. It utilizes smart caching, smart app updates, and powerful deployment management to deliver a responsive user interface and reduce the load on networks and servers.

**WYSIWYG Editor**: The platform includes a "What You See Is What You Get" editor, allowing business and IT teams to easily edit application layouts and templates. Based on patent-granted OmniChannel Widget Technology, the vendor claims this feature enables seamless customization of widget applications and content, potentially improving operational efficiency.

**Unified Solution for All Channels**: The vendor states that businesses can provide a consistent logic and user experience across all channels, eliminating the need for users to learn different interfaces. It serves as a shared platform for all channels, enabling unified central control and updates while aiming to ensure consistent features.

**Powerful Widget Technology**: The platform builds apps using enterprise widgets, where each widget represents an atomic business function. According to the vendor, this technology allows different channels to be built from a combination of these widgets, empowering the marketing and business teams to easily create content or promotional widgets within the business apps. It also offers screen layout management and the ability to add/create new screens from existing widgets.

**Auto Monitoring and Alerts**: The vendor claims that this feature automatically monitors the system and takes corrective actions when necessary. It sends alerts via email and SMS, aiming to ensure proactive monitoring and issue resolution.

**Secure Communication**: According to the vendor, the platform encrypts all messages using an additional layer of encryption on top of SSL. It utilizes a combination of two-key encryption and AES for enhanced security during communication.

**App Generation and Management**: This feature generates apps for different mobiles, tablets, and channels. It provides screen layout management capabilities and allows the addition and creation of new screens from existing widgets. The vendor also claims to offer a publish process with version control for updates to clients and facilitates auto-updates to mobiles and tablets without going through stores.

Omnichannel CX

Call Center Standard

Digital CX

Bright Pattern Contact Center

Enterprise Custom CCaaS Solution

Self-Serve Customer Service Solution

Sprinklr Service

CEEP

Customer Engagement

eBSEG

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Customer Engagement Platforms

CEEP

Overview

What is CEEP?