Name: Cerb
Author: Webgroup Media

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Interactive Application Security Testing (IAST)

Kubernetes Monitoring

Service Mesh

Development

Alumni Management

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Employee Scheduling

HR Management

HR Service Delivery

Pay Equity

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Code Review

Data Center Backup

Data Integration

Data Masking

Database Load Balancing

Edge Computing

Email Encryption

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed Hosting

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

Object Storage

SQL Server Performance Monitoring

Unified Endpoint Management (UEM)

Web Content Filtering

Information Technology

A/B Testing

AI Writing Assistant Software

Account-Based Marketing (ABM)

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Content Management

Customer Journey Analytics

Digital Asset Management

Digital Content Creation

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Tag Management

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales Consulting

Sales

Animation

Dealer Management

PCB Design

Travel Agency

Vertical-Specific

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Cerb is a web-based software that offers a collaborative work platform for teams. According to the vendor, it aims to streamline task and project management, customer support, and workflow automation. It is designed for small to medium-sized businesses and caters to various professions and industries, including customer support teams, project management teams, IT departments, marketing teams, and sales teams.

## Key Features

**Collaborative Work Platform**: Cerb provides a centralized workspace for teams to collaborate on tasks, projects, and customer support. Users can create, assign, and track tasks to ensure effective coordination and meet deadlines. The platform facilitates communication and collaboration through shared inboxes, discussion threads, and real-time chat.

**Task and Project Management**: Cerb offers robust capabilities for task and project management. Users can create, assign, and monitor tasks, set deadlines, and track progress. The platform provides tools for task assignment, scheduling, and milestone tracking.

**Customer Support**: Cerb includes features for managing customer support. Users can create and manage support tickets to ensure timely responses and issue resolution. The platform offers a shared inbox to organize and assign support requests to team members. Users can track customer interactions, maintain a knowledge base, and generate support performance reports.

**Workflow Automation**: Cerb enables users to automate workflows and streamline processes. Custom automation rules can be created to trigger actions based on predefined conditions. Automation can be applied to various aspects, such as ticket routing, task assignment, and email notifications. The platform provides a visual automation editor for designing and implementing automation rules.

**Integration and Extensibility**: Cerb supports seamless integration with other tools and systems. It offers APIs and webhooks to facilitate connectivity with third-party applications. Users can extend Cerb's functionality through plugins and customizations available in the platform's marketplace.

Professional Subscription

Kintone

Growth

Unlimited

Creatio

Cerb

Workflow

Webgroup Media

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