Name: CGM LABDAQ
Rating: 6.7 (3 reviews)
Author: CompuGroup Medical

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Service Mesh

Development

Alumni Management

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Cost Management

Cloud Storage

Database Performance Monitoring

Email Verification

Fraud Detection

IP Address Management (IPAM)

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed IT Service

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Network Simulation

NoSQL Databases

Rack Servers

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Digital Rewards

Email Marketing

Marketing Automation

Online Proofing

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

API Security

File Integrity Monitoring

Security Orchestration, Automation and Response (SOAR)

Security

Animation

Construction Management

Debt Collection

ID Card

Last Mile Delivery

Municipal

Vertical-Specific

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### Laboratory Information Systems (LIS
Users appreciate the user-friendly nature of CGM LABDAQ's laboratory information systems (lis) and find it to be a significant improvement compared to other systems they have used in the past. The ability to interface with instruments and EMRs efficiently is highlighted as a key advantage. However, some users have expressed concerns about additional costs associated with expanding or interfacing with multiple facilities, indicating room for improvement in terms of scalability and cost-effectiveness.

### Instrument Interfacing
Users generally appreciate CGM LABDAQ's instrument interfacing capabilities. The system's ability to interface with various instruments, including analyzers, has been highlighted as a significant benefit by users. Despite some challenges in interfacing different instruments with the system, users have found the engineers to be responsive and helpful in addressing their needs. The ease of implementing new analyzers and the reliability of connections for interfacing with clients have been key factors in users' positive experiences with CGM LABDAQ's instrument interfacing functionalities.

### Test Management
User sentiment regarding CGM LABDAQ's test management capabilities appears to be varied. While some users appreciate the system's ease of use in adding new tests and updating QC ranges, others express frustration with the lack of a cancel test workflow and the difficulty in customizing reports. Additionally, concerns were raised about the support for Microbiology and the challenges in setting up panels and tests in a desired sequence. Despite some positive feedback on the system's user-friendliness and flexibility in setting up rules, there are clear areas for improvement highlighted by users in terms of test management functionalities.

### User Experience and Usability
Users consistently praise CGM LABDAQ for its user-friendly features and ease of navigation. They appreciate the system's simplicity in daily use and its ability to facilitate quick access to necessary information. Reviewers highlight the platform's user-friendliness, ease of learning, and efficient training processes for new staff members. Additionally, users find the system to be highly customizable, allowing for easy modifications such as adding new tests or updating quality control ranges. The overall sentiment indicates that CGM LABDAQ excels in providing a positive user experience and usability for laboratory professionals.

### Customer Support and Training
Users consistently highlight the exceptional customer support and training provided by CGM LABDAQ. They appreciate the knowledgeable and responsive support team, which is always ready to assist with any issues that may arise. While some users mention occasional challenges in reaching the support team promptly, overall, the consensus is that CGM LABDAQ excels in providing top-notch customer support and comprehensive training resources to ensure smooth operations for its users.

### Reporting and Analytics
While some users appreciate the user-friendly and customizable aspects of CGM LABDAQ's reporting and analytics features, others have raised concerns about specific limitations such as the lack of a cancel test workflow and the challenges in obtaining customized reports without additional costs. Additionally, there are mixed feelings about the level of support provided for certain areas like Microbiology and the accessibility of helpful documentation. Despite these drawbacks, clients seem satisfied with the report formats offered by CGM LABDAQ, which have reportedly attracted more accounts and facilitated easy tracking of patient progress.

### Electronic Medical Records (EMR
Users generally find CGM LABDAQ's integration with electronic medical records (EMR) to be efficient and effective. While there are some challenges reported with transmitting Microbiology results to the EMR, overall, users appreciate the ease of building and maintaining the system. The immediate availability and retroactive nature of changes, along with the relatively smooth integration with other EMR systems like Labnexus and Point Click Care, contribute to a positive user experience. However, the trouble with Microbiology result transmission remains a notable drawback in an otherwise functional EMR integration.

Users have made several recommendations based on their experiences with LabDaq. The most common recommendations include considering LabDaq for smaller to medium-sized labs, as it provides enough reporting options and excellent support from the staff associated with the product. Users also suggest taking advantage of the easy-to-contact support provided by LabDaq's responsive and helpful team. Additionally, users recommend learning the features of LabDaq before it goes live to ensure a smooth transition and full utilization of the software's capabilities. Some users have also suggested exploring alternative options, such as web browser-based LIMS with more modern functions and improved customer service. Furthermore, users highlight the importance of learning keyboard shortcuts to enhance efficiency when using LabDaq.

CGM LABDAQ is a reliable laboratory interfacing software capable of solving various business problems. Its customizability allows for reflex testing, setting up rules by provider realm, and prescription monitoring that serves a wide range of clients. With its traceability, CGM LABDAQ efficiently manages data review, reporting, and audit trails. 

Users have noted the ease with which CGM LABDAQ streamlines lab operations, allowing easy breakdown of requisitions by performing laboratory, daily data entry for clinical lab specimens tracking and review, and interface transfers from different clinical testing devices. The LabDAQ apps automate sending results via fax or email providing quick turnaround times and excellent patient follow-up options. This software's exceptional technical support aspect makes it easier for users to understand the system and lets them get quick solutions to any issues they may experience with their laboratory or equipment setup. CGM LABDAQ's cumulative report is also highly beneficial to doctors as they can easily track patient progress and determine if current results align with previous outcomes.

User-Friendly Interface: Users have found CGM LABDAQ to be very user-friendly, with an interface that is intuitive and easy to navigate. Many reviewers have stated that the software is easy to learn, even for new users. The customizable tiles make it easier to organize workflow and access necessary information quickly.

Robust Features: Reviewers appreciate the robust features of CGM LABDAQ, including its good reporting options, management capabilities, and ability to integrate with other products. Some users have highlighted the flexibility in setting up rules and different panels as well as the data miner feature which allows them to narrow searches down to a very finite degree.

Strong Customer Support: Many reviewers have praised the strong customer support provided by CGM LABDAQ's knowledgeable service team. They are quick to respond to issues and are willing to research and find answers if they don't immediately know how to solve problems. Users appreciate having access to professional, efficient technical and training teams who put them at ease while learning.

Long Customer Service Wait Times: Users have reported waiting for extended periods on hold while contacting customer service. This has caused frustration and inconvenience for some users.

Difficult Onboarding Process: Some users have faced issues during the onboarding process, resulting in longer than expected set up times and difficulty going live with the software. 

Limited Customization Options: The software can be difficult to customize, and some custom features require an additional fee. Users have reported that this lack of customization options can negatively impact their experience using the software.

CGM LABDAQ from CompuGroup Medical is a laboratory information system (LIS) which the vendor states is deployed across virtually every clinical laboratory environment, including physician offices, clinics, reference laboratories, and hospitals.

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CGM LABDAQ

Laboratory Information Management

CompuGroup Medical

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CGM LABDAQ

Overview

What is CGM LABDAQ?