Name: ChartRequest
Author: ChartRequest

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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ChartRequest is a medical software solution designed to streamline the exchange of patient records for healthcare providers. It is targeted at healthcare organizations of all sizes, from small clinics to large hospitals and health systems. According to the vendor, healthcare providers, health insurance companies, law offices, life insurance companies, and government entities utilize the product to securely and efficiently request, receive, and transmit health information in a compliant manner.

## Key Features

**Streamline Your Record Exchange Workflow**: According to the vendor, ChartRequest provides a secure and compliant platform for requesting and releasing medical records, aiming to reduce the need for multiple staff members, emails, phone calls, and faxes. The platform is said to help increase operational efficiency and lower administrative overhead, potentially reducing requester phone calls and duplicate requests.

**Upgrade Your Health Information Exchange Workflow**: The vendor claims that ChartRequest offers benefits such as increased operational efficiency and lower administrative overhead. The platform is said to potentially reduce requester phone calls and duplicate requests, improving the overall efficiency of the records exchange process. With automated invoicing and collections based on pricing algorithms, ChartRequest is said to help providers manage their records exchange workflow more effectively.

**Increase Operational Efficiency in Group Practices**: According to the vendor, ChartRequest aims to help group practices increase operational efficiency by improving medical record cost management. The platform is said to potentially reduce administrative expenses by streamlining the exchange of health information and providing full transparency and accountability. With ChartRequest, group practices may gain on-demand reporting and visibility into turnaround times and team productivity.

**Simplify Records Requests for FQHCs**: The vendor claims that ChartRequest simplifies the process of releasing patient medical records for Federally Qualified Health Centers (FQHCs). The platform is said to support FQHCs in consolidating inbound and outbound requests in a convenient, compliant, and efficient manner. With ChartRequest, FQHCs are said to be able to support their staff and empower their patients by quickly processing medical records and allowing patients to easily view the status of their requests.

**Exchange Health Information with Imaging Centers**: ChartRequest is said to enable imaging centers to exchange health information with insurance companies and law firms quickly, efficiently, and compliantly. The platform is claimed to reduce operational waste by digitally releasing medical records and tracking their progress, eliminating the need for phone calls, fax machines, and postal packages. ChartRequest is said to support DICOM image format, allowing imaging centers to securely share DICOM images without the need for burning and mailing CDs or DVDs.

**Improve Health Information Exchange for Hospitals and IDNs**: According to the vendor, ChartRequest simplifies the health information exchange process for hospitals and integrated delivery networks (IDNs). The platform is said to streamline the handling of inbound subpoenas and outbound requests, providing a single location for requesting records, releasing information, and expediting reimbursements. ChartRequest is claimed to ensure compliance with HIPAA regulations, preventing noncompliant disclosures and providing transparency and accountability through its audit trail.

**Empower HIE Organizations with Streamlined Processes**: According to the vendor, ChartRequest aims to empower health information exchange (HIE) organizations by streamlining their current processes and enhancing their HIE capabilities. The platform is said to improve efficiency by increasing transparency and reducing unnecessary communication through online tracking for requestors. ChartRequest is claimed to offer integration-free implementation, requiring minimal IT support and providing interoperability with many EMR systems.

**Increase Operational Efficiency for Urgent Care Centers**: The vendor states that ChartRequest helps urgent care centers increase operational efficiency, improve continuity of care, and enhance the patient experience. The platform is said to simplify the release of medical information, reducing the administrative burden and enabling staff to focus on patient care. ChartRequest is claimed to empower urgent care centers to streamline their release of medical information, allowing patients and other requestors to easily view the status of their requests online.

**Improve Care Coordination and Referral Management for Integrated Oncology Networks**: ChartRequest is said to improve care coordination and referral management for integrated oncology networks (IONs). The platform is claimed to close the referral loop by facilitating the exchange of medical records between different EMR systems. ChartRequest aims to streamline care coordination by providing a central location for sharing medical records and requesting records from the referral network.

**Increase EMR Security**: According to the vendor, ChartRequest ensures HIPAA-compliant security for protected health information (PHI) data exchange. The platform is said to encrypt sensitive health information and provide role-based access control. It is claimed to easily integrate with existing EMR platforms and leverage security assertion markup language (SAML) for user authentication. ChartRequest is said to provide a complete digital audit trail for each request, ensuring compliance and accountability.

Version 1: Telemedicine for Doctors & Patient

Version 2: Telemedicine for Clinic along with Integrated Pharmacies

Version 3: Telemedicine for Organizations with Multiple Location along with Healthcare Device Integrations

VCDoctor

Professional

Managed Services

Kareo Engage

ChartRequest

Medical Office EMR and EHR Software is designed to deal with the daily operations of a medical office.  It is available as desktop software, client-server software and internet-based software. While the terms EMR and EHR  are sometimes used interchangeably, EMR more often refers to digital records for internal use within the practice, whereas EHR refers to digital records that can be shared externally, with patients, other health care providers, insurance companies, etc.

Medical Office EMR & EHR

Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

Real-time eligibility verification

The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.

Coding

The software helps users find the correct codes – whether ICD-9 or ICD-10 – for claims.

Claims management

This includes claim scrubbing, electronic claim submission, and automated claim tracking.

Claim scrubbing

Electronic Claim Submission

Electronic Claim Submission refers to the ability of the software to submit claims electronically to insurance carriers from directly within the application.

Automated Claim Tracking

Automated Claim Tracking includes features related to tracking claims throughout their lifecycle through automation.

Patient billing

The software can generate statements, send them to patients via mail or email, and process payments.

Payment Processing

Payment Processing features enable the medical office to receive payments for co-pays or out-of-pocket payments via popular payment methods directly from patients from within the application.

Electronic Bill Pay

Online Bill Pay

Online Bill Pay allows patients to remit payment for co-pay and services via an online interface

Create Patient Statements

The software can generate billing statements for patient on-demand for any time period.

Mail or Email Patient Statements

Patient statements may be delivered via postal mail or electronically via email

Automated Alerts for Overdue Claims

The software automatically generates and sends overdue payment notifications to delinquent accounts.

Superbill Generation

The software generates Superbills which encompass multiple practices, services, visits, time periods, etc.

Denial / Underpayment Management

Denial and underpayment management features

Patient Payment Histories

The system can generate historical balance and payment reports for patients.

Electronic Remittance Advice

The software automatically provides electronic notifications upon remittance of payments

Streamlined Data Entry

Streamlined Data Entry refers to the usability and seamlessness of billing and claims management function data entry.

Billing and claims features requirements for compliance with HIPAA

SiHCFA Compliance

Electronic processing for compliance with SiHCFA workers compensation regulations

Credit Card Processing

Credit Card Processing refers to the ability to receive payment from patients via credit card

CodeCorrect

Clearinghouse Integration

The software supports integration with medical payments clearinghouses out of the box.

Accounting Integration

Refers to the medical office software's ability to integrate out of the box with accounting applications

Reporting

Support for reporting features specifically designed to support billing and claims management.

Financial Reporting

Reports and dashboards allow users to understand the financial health of a practice.

Revenue Cycle Management

Revenue Cycle Management features enable a medical practice to easily report on and manage cash flow across payables , receivables with both insurance carriers and patients, etc.

Integration with EMR/EHR

The medical office software integrates out of the box with EMR/EHR software.

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

Drag-and-drop Scheduling

The software supports a graphical calendar interface for easy scheduling of facilities, equipment, physicians, and other staff.

Facility Scheduling

Refers to the ability of medical office software to manage facilities scheduling.

Physician Scheduling

Physician scheduling features enable for dynamic and flexible scheduling of physicians

Rule-based scheduling

The software sets schedules based on a set of rules or criteria that account for various institutional and individual needs.

Automated patient check-in

The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.

Automated appointment reminders

Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.

Multi-location support

The software can coordinate scheduling across multiple locations, facilities or practitioners.

ZocDoc Integration

The practice software supports integration to ZocDoc for online patient scheduling out of the box

Calendar interface

The software provides a user-friendly calendar from which users can track and schedule appointments.

Medical Inventory Management

Inventory Management allows medical practices to track supply levels and manage re-ordering.

Automated Supply Tracking

Triggered Reorder Notifications

The medical practice software automatically triggers notifications for supply reorders to office staff when supplies run below set thresholds.

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

Charting / document management

Practitioners can easily create a patient record, take notes, update patient information, and understand a patient’s history at a glance.

Templates

The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.

E-prescribing

Practitioners can write and send prescriptions electronically, as well as approve or deny renewal requests.

SOAP Notes

E&M Coding Advice

The software provides advice on E&M coding.

ChartRequest

Overview

What is ChartRequest?