Name: ChatForCharities
Price: 39 USD
Author: ChatForCharities

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Mobile App Development

PHP Frameworks

Development

Learning Management

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Embedded Business Intelligence (BI)

Online Notary

Workflow

Enterprise

Accounting

Accounts Payable

Online Trading

Treasury Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

API Management

Cloud Migration

Cloud Storage

Configuration Management

Consulting and Advisory Services

Container Management

Custom Software Development Services

Data Center Virtualization

Data Warehouse

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

IoT Device Management

LAN Switches

Managed Private Cloud

Network Performance Monitoring

Sensitive Data Discovery

Technology Scouting Software

Unified Communications Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Landing Page

Market Intelligence

Marketing Automation

Press Release Management

Product Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Lead Generation

Point of Sale

Sales Enablement

Sales Performance Management

Sales

Cloud Infrastructure Entitlement Management

Security

Construction Workforce Management

Dental

Fleet Management

Geographic Information

ID Card

Vertical-Specific

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ChatForCharities Live Chat Software is a software solution aimed at non-profit organizations, charitable foundations, fundraising organizations, philanthropic organizations, and social service organizations. According to the vendor, the software is designed to assist these organizations in converting website visitors into donors. It is specifically tailored for all 501(c)(3) charities, irrespective of their size. With customizable features, multi-language support, and a range of engagement tools, the software aims to enhance online presence and improve fundraising efforts.

## Key Features

**Customization**: According to the vendor, users have the ability to customize the chat window by adding their own logo and adjusting the chat window colors to align with their brand or website design.

**Language Support**: The software supports multiple languages, allowing users to communicate with visitors in their preferred language, potentially overcoming language barriers.

**Social Media Integration**: According to the vendor, users can integrate social media buttons into the chat window, making it convenient for visitors to connect with their social media accounts and expand their online presence.

**Agent Profiles**: Users have the ability to create agent profiles with information about their team members, potentially enhancing personalization and trust in chat interactions.

**Chat Tools**: The software provides various tools such as file sharing, screen sharing, and co-browsing, aiming to enhance the chat experience and enable efficient collaboration.

**Notifications**: Users receive notifications when new chats are initiated or when visitors leave messages, which can help ensure prompt responses and improve visitor engagement.

**Chat Transcripts**: According to the vendor, all chat conversations are logged and can be accessed later for reference or analysis, allowing users to review past interactions and potentially improve customer service.

**Visitor Banning**: Users have the ability to ban specific visitors from initiating chats, potentially providing control over chat interactions and maintaining a safe environment.

**Canned Responses**: According to the vendor, users can create pre-defined responses for frequently asked questions, potentially saving time and ensuring consistent messaging across chat conversations.

**Engagement Features**: Users can set up automatic greetings to welcome visitors, send personalized greetings based on visitor behavior, and provide a leave a message form for follow-up when no agents are available. Additionally, users can manage chats from multiple websites within the same interface, aiming to streamline chat management and improve efficiency.

Basic

Help.com Chat

eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support.  The product has been discontinued.

eAssistance Pro (discontinued)

ChatForCharities

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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ChatForCharities

Overview

What is ChatForCharities?