Name: Chatr
Author: Chatr

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Academic Advising

Education

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Corporate Social Responsibility (CSR)

Desktop Publishing

Enhanced 911 (E911)

Environmental Health and Safety (EHS)

Manufacturing Execution

Project Portfolio Management

Enterprise

Accounting

Investor Relations

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Build Automation

Cloud Storage

Continuous Delivery

Converged Infrastructure

Data Center Cooling

Data Fabric

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Threat Intelligence

Value-Added Resellers (VARs)

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audio Editing

Content Management

Email Marketing

Gamification

Local Marketing

Marketing Automation

Press Release Management

Product Information Management (PIM)

Screen and Video Capture

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Quote to Cash

Sales Coaching

Sales

Cloud Infrastructure Entitlement Management

Security

Apparel

Chargeback Management

Dental

Financial Services CRM

ID Card

Internet of Medical Things

Nonprofit Fundraising

Oil and Gas

Vertical-Specific

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ChatrHub is an omnichannel solution powered by AI, according to the vendor. It aims to engage customers quickly and cost-effectively. The platform is designed to cater to companies of various sizes, from large enterprises to small support teams. Professionals and industries in customer service, sales and marketing, e-commerce, retail, and hospitality are said to benefit from ChatrHub's AI Chat, Business Texting, Voice, and Phone Assistant features.

## Key Features

**AI Chat**: According to the vendor, users can easily add an AI-powered chat widget to their website within minutes. The product is said to automatically collect customer information and allow for the scheduling of appointments or demos on the user's calendar.

**Business Texting**: The vendor claims that ChatrHub enables communication with customers through SMS, providing a simple way for customers to get answers or send pictures. Texts can be saved alongside each customer record for easy retrieval.

**Voice**: According to the vendor, ChatrHub allows users to answer phone calls from various devices and seamlessly integrate phone calls with email, SMS, social, and chat platforms. This integration is intended to provide a unified customer communication experience.

**Phone Assistant (IVR)**: The vendor states that ChatrHub offers a Phone Assistant feature, which aims to solve customer inquiries before speaking to an agent. Users can upload audio for welcome messages, custom waiting music, voicemail messaging, and more.

**Simple Pricing**: According to the vendor, ChatrHub offers a standard plan that includes features such as inbound/outbound calling, agent queues, SMS/MMS, IVR, agent routing, and live agent chat. The product also offers an enterprise plan that includes all standard features, professionally built AI, custom integrations, AI monitoring, and email and phone support.

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Self Service

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Lite

Basic

Advanced

Premium

Chatr

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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